Wonga – repayment problems

Experiencing payment problems

Despite planning for every eventuality, there are sometimes unexpected expenses which mean you can’t meet your Wonga repayments. Such circumstances are best addressed by speaking directly to a member of Wonga’s customer services team.

Can’t pay your Wonga loan on time?

If you are experiencing problems in meeting your payment dates there are options available. To make life easier we have listed a quick step-by-step process of what to do.

Step 1. Call Wonga customer services – lines are open 24-hours a day, 7-days a week, 365-days a year.

Step 2. You will be asked to complete an income and expenditure form (this stage can be completed online).

Step 3. Wonga may be able to create a payment plan for you. Establishing a repayment plan can mean that interest is frozen.

Late payments

Not meeting your Wonga repayment dates on time can result in extra costs.

Typical fees are:

At least £15 will be charged by 11pm on the third day after your due payment day. Continued interest will also be added for up to 30 days after your repayment day. Reassuringly, you should never have to pay more than double your original loan amount.

Please note that you can access payment set-up details via your online Wonga account at www.wonga.com

Debt Advice

Struggling with debt can be a frightening experience but with the right guidance it needn’t be. If you require specialist advice on how to manage your debt why not visit:

Step Change Debt Charity - more information can be found online at www.stepchange.org or by calling their dedicated team. Lines are available from 8am until 8pm on a Monday to Friday and from 8am until 4pm on a Saturday.

You may also like to try:

The National Debtline – further info is available at www.nationaldebtline.co.uk and you can call from 9am until 9pm on a Monday to Friday and from 9.30am until 1pm on a Saturday.


The Citizens Advice Bureau – find out more via www.adviceguide.org.uk, alternatively pop into your local branch (please note that times may vary).

Want to check your credit rating?

This is a useful way in which to ascertain how your credit score may have been effected by missed or late loan payments. To have a look click onto one of the following:

· www.callcreditcheck.com

· www.annualcreditreport.co.uk

· www.equifax.co.uk

· www.creditexpert.co.uk