Very delivery and tracking options
As ever with online retailers, delivery causes the most trouble. Parcels not arriving, presents turning up late or, worse still, packages marked as delivered that are nowhere to be found.
This can be a frustrating process; waiting for a delivery is annoying as it is. To ease the process, we’ve created a short guide to the available delivery options and what you should do if something’s gone wrong.
What delivery options do Very provide?
Very provide a number of delivery options to users of their site. For small items, Very offer next day delivery, in addition to nominated day delivery, a service that is useful for items you have to sign for.
Very work with Collect+ to provide a click to collect service. This is the only free delivery option available. All other delivery options incur a charge.
Large items always require a payment on delivery, the price is dependent on what you’ve bought. They are not next day delivery, instead they are delivered within 48 hours of ordering or on a chosen day. More information about the different options can be found on the Very website.
Track your Very order
To track your Very order, head to the Very website. At the bottom of the page, click on the Track Your Order section. Login to your Very account and click on the Recent Orders section. You will be able to find out where your order is.
Reporting an issue with undelivered Very packages
Things don’t always go to plan. If your delivery is late, they will refund any premium delivery charges. Very state that there is no reason to contact them about refunding a late delivery, the process is automatic.
If the tracking system tells you that your parcel has been delivered but you have not received it, then it is somewhere. It may be in the secure place that you note down in your delivery profile or it could be with a neighbour. In this case, there should be a card from the courier giving you the information you need to find the parcel.
If a parcel you ordered is not delivered, you will need to contact Very. You can do so by calling our Very Contact Number, a member of their customer service team will take you through the process of reporting a missing parcel.