Tag: xbox

Repair and service your Xbox One

Aware of how terrible it is for your console to break, Xbox offer a variety of support and service options for customers. Long term Xbox fans will remember the infamous red ring of death, anyone that went through that ordeal may well be familiar with the Xbox servicing and repair process.

However, not everyone is so well versed in the rules and regulations of Xbox repair. This is a short walkthrough for the process, with all the hints, tips and cheats you need to fix your console.

Registering your Xbox and checking your warranty

Before you can send your console off for a service or repair, you must first register the machine. You can do this on the Xbox Online Service Centre. Sign in, choose the option to Add Device. From the Online Service Centre, you can check the warranty for any device that you have registered.

It sounds rather obvious, but if your Xbox One is in warranty, the repairs are free, if it isn’t you will have to pay a fee. You can find out more about the price of repairs in the Online Service Centre.

Requesting a service through Xbox Online

From the Online Service Centre, there is an option titled Problem with a device. On the Device Manager page, select Request service. There will be a set of on screen instructions guiding you through the process, helping you to submit a service request. With the service request submitted, wait for an email from Xbox confirming the request. This email will also include a service order number and delivery or drop off instructions.

It should take no longer than 24 hours for Xbox to send a confirmation email, if you haven’t received an email in this time frame, contact Xbox support with our Prove I Called Xbox Contact Number, or through their online support service.

Now send the Xbox One console to the address mentioned. Only send the console, make sure to remove all accessories, including power cables, controllers, and headsets, everything that isn’t the main console. Services usually take two to three weeks, with delivery included in that timescale. You can check your order status in the Xbox Online Service Centre.

Managing your Xbox Live Gold membership

Xbox provide a subscription service called Xbox Live Gold that allows Xbox One and 360 players to play multiplayer games online. It also offers a number of free games to subscribers, with access to the games lasting for the duration of your Xbox Live Gold membership.

Due to the popularity of online multiplayer games such as Call of Duty and Halo, Xbox Live Gold is seen as a necessity for many gamers. Subscribers also receive exclusive discounts to selected items in the Xbox Store.

How do I cancel my Xbox Live Gold membership?

To cancel your membership, head to the official Xbox website and login to My Account. You may also need to login to the Microsoft account that is linked to your Live Gold membership. Choose the option Services & Subscriptions. There will be an Xbox Live section, select this and find the Renews On option. Select Cancel. You will receive a message saying Are you sure? This message also explains that you will lose access to your Xbox Live subscription. Click on the option Confirm Cancellation.

After cancelling your subscription, you will still be able to access Xbox Live until the date that your subscription is set to expire. You can instantly cancel access to Xbox Live by contacting Xbox Support, simply call the Xbox Contact Number and explain that you would like to cancel your subscription immediately.

My Xbox Live account has been suspended

Xbox reserve the right to suspend players that they believe are causing harm to the online Xbox community. There is a code of conduct that Xbox expect all players to follow; players that do not abide by the code of conduct may have their account suspended for a period of time.

Offenses include the use of racist, homophobic and misogynist language, having an offensive gamertag or harassing another player with multiple offensive messages. Suspensions usually last for 24 hours.

Offensive gamertags will be automatically changed to a more appropriate name. You can contact Xbox Support to complain about a suspension. Before complaining about your suspension, check the Xbox website for their detailed regulations on what is considered an offense, you may well find out that the suspension is completely justified.

Payments and problems with the Xbox Store

In order to provide customers with digital versions of the latest games, Xbox provide users with an online store that allows customers to purchase video games instantly, in addition to a number of other products, such as movies, apps and subscriptions to Xbox Live.

The store prices are decided by Xbox and their owner Microsoft, allowing the company to choose how much a certain game will cost. Prices are changed based on the cost of hardcopy games, with digital prices often being higher.

There are numerous sales through the Xbox Store throughout the year, usually based around a certain theme, for example a Halloween sale or Big in Japan sale.

Paying for items with a credit or debit card

Xbox allow customers to select from a variety of payment methods. The most common is paying with a credit or debit card. When purchasing an item from the store for the first time, you will be asked for a method of payment.

To pay with a credit or debit card, enter your payment details on checkout. You will be asked if you would like to save your details for future purchases, this prevents you from having to enter your card number every time you want to buy something.

The service is safe for online purchasing. There have been a number of high profile account hackings, usually of Playstation accounts, if you’d like to know more about the privacy settings and account safety on Xbox, you can call our Prove I Called Xbox Contact Number. Their customer service team can explain the precautions taken by Xbox security staff.

Redeem an Xbox prepaid code for the Store

A popular birthday or Christmas present, gift cards for the Xbox Store have a unique 25 character code that allows the owner to add the purchased funds to their account. There is no need to add a credit card or debit card to the account if you are making a purchase with funds from a prepaid code card.

To redeem a code, head to the Xbox website. Search for the Redeem Code section. Login to your account and click the Redeem button. Enter the 25 character code and click confirm. You can also redeem a code on your Xbox One console. Enter the store, select games, then select Use a code. Enter the code and enjoy your added funds.

Lost Xbox login details, hacked accounts and gamertag changes

With so many different sites, social media accounts and devices to login to, it can be tough to remember the password and login details to every single account. Forgetting your Xbox login can be a horrifying ordeal, particularly for parents of Xbox players. Thankfully, Xbox offer assistance to any customer that has lost their login details.

I’ve forgotten my Xbox account email address or password

There are a variety of options available to customers who have forgotten their email address or password. These can be found in a number of detailed guides found on the Xbox website, these are too extensive to cover in this short guide.

Xbox account holders can also call our Prove I Called Xbox Contact Number to speak to a member of the Xbox and Microsoft customer services team and find out about the process of recovering your Xbox account.

What should I do if my account has been hacked?

If your account has been hacked, you need to change your password immediately. This can be done by signing into your Microsoft account and heading to the Security & Privacy section.

You may also want to send an email to Xbox support and contact your bank if you think the hacker has made purchases through your account. Addressing the issue as quickly as possible is important in a hacking situation as the hacker may continue to access your account.

How do I change my Xbox gamertag?

To identify each player online, Xbox users choose a unique name, known as a gamertag. With accounts lasting for a long period of time, and many users creating an account and choosing a gamertag whilst they are in their early teens, lots of users select gamertags that they later regret.

Aware of this issue, Xbox allow users to change their gamertag. When you first create an account, Xbox will give you an invented gamertag, this can be changed free of charge within 30 days of account creation. If you are outside of this time frame, or you have already used your free name change, you will have to purchase a gamertag change on the Xbox store.

XBOX contact number – 0843 504 3683

xbox call customer service

Who are Xbox?

Xbox is one of the most popular and well-known home video game consoles in the United Kingdom and throughout the rest of the world. Owned by Microsoft, the company's exclusive titles include Forza Motorsport, Fable and, of course, Halo.

There have been three Xbox consoles released, the Xbox, Xbox 360 and their newest console, the confusingly named Xbox One.

The Xbox One has proved to be a controversial games console, with many owners of Xbox 360s complaining about the Xbox One’s reliance on Kinect, the weaker processing system compared to other consoles and the lack of backwards compatibility. Xbox aim to provide good customer service, answering and correcting issues that their consumer base raise.

What can I get help with when I call the Xbox contact number?

Gamer with a problem that can only be sorted by the XBOX contact number? Don't fret - give their main customer service helpline a ring today and they should be able to take quick steps to make sure that your issue is dealt with immediately.

Common queries include, what to do if the games console won't switch on, the Xbox has overheated, the controller won't connect to the Xbox, and the cables are missing from the box.

Xbox users can also call to sort out issues they may have had with the online gaming service Xbox Live. This includes issues with payment for Xbox Live, connectivity issues and the purchase of games and other items from the Xbox online store.

Customers can also call to access their account should they be unable to login due to issues with their servers or forgotten or lost login details.

How does Prove I Called work?

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We know how stressful it can be when contacting a company. Prove I Called keeps a record of the time, date and duration of your call to a company. This service is perfect for ongoing calls to a business, or when you have run into issues with a company. Prove I Called is not affiliated with any company listed in our directory.

To request your call details please email support@proveicalled.com with your phone number and the date you called. With that information, we can provide you with an independent email confirming the details of the call, this email can be forwarded to the company you are contacting as evidence of your call. Calls to 084 numbers cost 5p from a BT Landline, calls from mobiles and other providers may be considerably more.

Xbox phoneline opening hours

Monday to Friday: 9am - 10pm
Saturday to Sunday: 9am - 8pm

Company address & email

Microsoft Ltd
Microsoft Campus
Reading
RG6 1WG

Social Media accounts

Facebook: Xbox
Twitter: @Xbox
YouTube: Xbox