Aware of how terrible it is for your console to break, Xbox offer a variety of support and service options for customers. Long term Xbox fans will remember the infamous red ring of death, anyone that went through that ordeal may well be familiar with the Xbox servicing and repair process.
However, not everyone is so well versed in the rules and regulations of Xbox repair. This is a short walkthrough for the process, with all the hints, tips and cheats you need to fix your console.
Registering your Xbox and checking your warranty
Before you can send your console off for a service or repair, you must first register the machine. You can do this on the Xbox Online Service Centre. Sign in, choose the option to Add Device. From the Online Service Centre, you can check the warranty for any device that you have registered.
It sounds rather obvious, but if your Xbox One is in warranty, the repairs are free, if it isn’t you will have to pay a fee. You can find out more about the price of repairs in the Online Service Centre.
Requesting a service through Xbox Online
From the Online Service Centre, there is an option titled Problem with a device. On the Device Manager page, select Request service. There will be a set of on screen instructions guiding you through the process, helping you to submit a service request. With the service request submitted, wait for an email from Xbox confirming the request. This email will also include a service order number and delivery or drop off instructions.
It should take no longer than 24 hours for Xbox to send a confirmation email, if you haven’t received an email in this time frame, contact Xbox support with our Prove I Called Xbox Contact Number, or through their online support service.
Now send the Xbox One console to the address mentioned. Only send the console, make sure to remove all accessories, including power cables, controllers, and headsets, everything that isn’t the main console. Services usually take two to three weeks, with delivery included in that timescale. You can check your order status in the Xbox Online Service Centre.