Tag: very

The payment options available to Very users

Very offer three payment plans to customers, in addition to paying the usual way. Buyers can choose from buy now pay later, Take 3 and spread the cost. These options are designed to make it easy for customers to buy an item from Very, regardless of whether you have the money or not.

These options spread payments out over a period of time, with the timescale depending on the option you selected. Unfortunately, a couple of the options are difficult to understand; what is the difference between buy now pay later and spread the cost? Their names mean the same thing. So we’re here to help.

Bear in mind that whenever Very use the word month, they mean 28 days.

Take 3 Very payments

Take 3 is a useful option for frequent Very shoppers. When checking out, select the ‘add to account’ option. This will add a monthly payment to your account. Shoppers do not need to pay interest if the amount is paid in time. Take 3 is available on all purchases.

It cannot be used to pay for installation and delivery fees. As the name suggests, Take 3 payments last for three months. If you buy a pair of shoes for £30 and select Take 3, you would pay £10 during the first month, £10 in the second, £10 in the third month. You could then make another purchase with Take 3, adding the monthly cost of the second item to your monthly payment.

Take 3 is useful for items that you’d usually have to save up for. Instead of spending three months saving, then getting hold of the coat you wanted, you can have the item from the start, paying the same price in the long run.

Very Buy Now Pay Later payments

For larger purchases, Very offer customers a Buy Now Pay Later option. BNPL purchases must be at least £50. Here are the options available based on the cost of your purchase:

£50 or more – pay nothing for 6 months

£125 or more – pay nothing for 9 months

£200 or more – pay nothing for 12 calendar months

While pay nothing may sound like an appetising prospect, it should not be seen as a pay nothing period. After the pay nothing period has ended, buyers are charged interest on any outstanding payment. Customers should aim to pay the full amount before their pay nothing period has ended, the best way is in small manageable chunks.

Some payment methods can take longer to process, meaning a last minute payment to avoid interest is inadvisable. If you are afraid of being charged interest due to a late payment, you may want to call our Very Contact Number. A member of their customer service team will be able to help.

Spread the Cost

Spread the Cost is a monthly instalments payment plan that requires customers to pay a minimum amount each month. Buyers must pay either £5 or 7% of the balance each month, whichever figure is larger. Interest will be charged. Customers can pay as much as they want each month, as long as the minimum amount is paid.

Very delivery and tracking options

As ever with online retailers, delivery causes the most trouble. Parcels not arriving, presents turning up late or, worse still, packages marked as delivered that are nowhere to be found.

This can be a frustrating process; waiting for a delivery is annoying as it is. To ease the process, we’ve created a short guide to the available delivery options and what you should do if something’s gone wrong.

What delivery options do Very provide?

Very provide a number of delivery options to users of their site. For small items, Very offer next day delivery, in addition to nominated day delivery, a service that is useful for items you have to sign for.

Very work with Collect+ to provide a click to collect service. This is the only free delivery option available. All other delivery options incur a charge.

Large items always require a payment on delivery, the price is dependent on what you’ve bought. They are not next day delivery, instead they are delivered within 48 hours of ordering or on a chosen day. More information about the different options can be found on the Very website.

Track your Very order

To track your Very order, head to the Very website. At the bottom of the page, click on the Track Your Order section. Login to your Very account and click on the Recent Orders section. You will be able to find out where your order is.

Reporting an issue with undelivered Very packages

Things don’t always go to plan. If your delivery is late, they will refund any premium delivery charges. Very state that there is no reason to contact them about refunding a late delivery, the process is automatic.

If the tracking system tells you that your parcel has been delivered but you have not received it, then it is somewhere. It may be in the secure place that you note down in your delivery profile or it could be with a neighbour. In this case, there should be a card from the courier giving you the information you need to find the parcel.

If a parcel you ordered is not delivered, you will need to contact Very. You can do so by calling our Very Contact Number, a member of their customer service team will take you through the process of reporting a missing parcel.

Very product guarantees and home insurance

As an online retailer selling everything in the world, Very offer a range of insurance options and guarantees on electrical equipment and appliances purchased through their ecommerce store.

This also extends to furniture and home insurance, with Very offering contents and building cover for your house. Shall we explore the wonderful world of Very’s guarantees and insurance offers?

Home insurance with Very

While Very, formerly Littlewoods Direct, are primarily known for selling clothes and items for your house, they have branched out into the world of home insurance. Very offer £40,000 worth of contents cover, with £300,000 worth of cover for building damage and the like.

Customers can choose to only have contents or buildings cover, or both, and can save up to 25% with a no claims discount. Very home insurance does not cover wear and tear or and damage that has happened when your home is unoccupied for sixty or more days.

There are a number of other optional packages, too numerous and technical for this post. For more information, head to the Very website and click on the home insurance section. Or you can call the Prove I Called Very Contact Number.

You may wish to ask in depth questions about the home insurance packages provided by Very, or if their company’s name is a reference to Heathers.

Very replacement guarantee

Replacement guarantee is available for the electrical products you use every day, toasters, hair driers, tablets. Because of their frequent use, these items are more likely to break or get accidently damaged. If something breaks, get a new one. Dead simple.

There is no excess, up to four years of cover and accidental damage is covered as soon as you take it home. Theft is not covered, neither is wear and tear. The replacement item you receive is also not covered.

Service guarantee and Very mobile phone insurance

Very provide a service guarantee for important household electricals. If an item is covered and has an electrical or mechanical breakdown, it will be fixed by Very. There is no excess and callouts are free. To find out more about Very’s policy on fixing an item, or to find out how to call out electrical servicer, call the Prove I Called Contact Number.

Mobile phone insurance is also provided. This includes 30 days of cover whilst in another country, and a year of cover for accidental damage and theft. Loss is not covered.

Oh no! I’ve forgotten my Very account login details

If you’ve had a problem with logging into your Very account, you need to change your password or you’ve had your account locked, this is the place to be.

This short post will detail the plan of action you need to take if any of the above have happened to you.

I’ve forgotten my Very account password

No need to worry. Just use the reset password option that can be seen on the login page. This will send a reset password link to your email account, making it easy for you to set a new password after forgetting your current password. Make sure to remember it this time!

If you’ve forgotten your account number, you can use your email address to log in. Or you could call the Prove I Called Very Contact Number, their customer service team will provide you with all the information you need to find your account number, change your password, all that jazz.

My Very account is locked

If your account is locked, it’s because you’ve unsuccessfully tried to login to your account too many times. To get out of this sticky situation, you’ll need to change your password. Don’t worry, it’s really easy. Just use the forgotten your password option on the login page.

Enter your email address, fill in all the details the form requests and you’ll receive a change my password email, use this to change your password. With this change complete, you’ll be able to login and buy a variety of items from the Very store.

A secure password should be at least 8 characters, include upper case and lower case letters, numbers and punctuation marks. This makes it harder for evil hackers to figure out your password and steal your card details. Avoid obvious password or sequences.

Very contact number – 0843 504 3794

Who are Very?

Online retailer Very is part of the Shop Direct Group, and was formerly known as Littlewoods Direct. The service primarily sells clothes, though it is an everything shop, selling home and garden items, electricals and appliances, toys, video games, the lot.

When Littlewoods Direct was rebranded as Very, the target market changed, focussing more on a younger demographic. To attract a younger market, Very have a number of celebrity partnerships, including Fearne Cotton and Kimberley from Girls Aloud.

In order to cater to a variety of consumers, Very provide a number of payment options, including buy now, pay later, Take 3 and a spread the cost system. Very offer home delivery, with options to track your order should you get restless. There are a number of guarantees and insurance programmes available through Very, pertaining to products sold by the online retailer.

What can I get help with when I call the Very contact number?

The primary reason to call Very is to report a missing or late delivery. Calling their customer service team can provide you with the answers you need when a parcel goes missing, they will be able to explain the options available and discuss your consumer rights based on their terms and conditions.

Callers can also report an issue with payment and billing, or receive support should they have lost the login details for their Very account. They can also assist with any security issue you may have had, helping customers protect their important information.

How does Prove I Called work?

When you call through the Prove I Called number, you get added protection. We can give you evidence that may prove useful in the future if you have any disputes or queries with the complaints team for the company. It can also be used for your own personal records, or any other matter you deem applicable.

We know how stressful it can be when contacting a company. Prove I Called keeps a record of the time, date and duration of your call to a company. This service is perfect for ongoing calls to a business, or when you have run into issues with a company. Prove I Called is not affiliated with any company listed in our directory.

To request your call details please email support@proveicalled.com with your phone number and the date you called. With that information, we can provide you with an independent email confirming the details of the call, this email can be forwarded to the company you are contacting as evidence of your call. Calls to 084 numbers cost 5p from a BT Landline, calls from mobiles and other providers may be considerably more.

Very phoneline opening hours

Monday to Sunday: 7am - 11pm

Company address & email

1st Floor
Skyways House
Speke Road
Speke
Liverpool
L70 1AB

Social Media accounts

Facebook: VeryUK
Twitter: @verynetwork
Instagram: veryuk
Pinterest: Very.co.uk
YouTube: Very.co.uk