Tag: littlewoods

Littlewoods deliveries and returns

Arranging delivery and organising returns can generate a host of questions. So, we have taken the time to address some of the most commonly asked questions by Littlewood customers.

Of course, if you can’t see the information you require please note that Littlewood customer services advisors are available from 7am until 11pm, Monday to Sunday.

Littlewood deliveries & returns – frequent Q&As

Q. Is it possible to arrange delivery to my work address?

A. Yes, of course it is, however, there must be full accessibility and your delivery needs to be signed for by you or at a main reception.

Q. What happens if I miss my delivery?

A. The carrier will leave a card with the contact details you will need to rearrange delivery for another date. Alternatively, why not opt for Littlewood’s ‘Collect+’ service? There are around 4,500 participating shops – open early until late.

Q. How soon can I have my order?

A. There are three options to choose from which are:

1. Free standard delivery

This service means deliveries can be dropped off at any address or Collect+ store. Orders should be placed before 11pm and are ordinarily delivered with 72 hours. Arrival times are between 7am – 9pm on a Monday to Friday.

2. Flexible delivery (a charge is applicable)

Order by 7pm and your purchase should be with the next day. It is also possible to opt for a date up to 8 days in advance. Saturday slots are often available.

3. Littlewoods Collect+

With almost 5000 participating Collect+ stores, many Littlewood customers find this is an extremely convenient service. Delivery is free of charge and items can be dropped off within 2 days. Parcels are kept for 10 days and can be easily return at the same Collect+ point. What’s more, Littlewoods will text when your purchase is ready for collection.

Q. Do Littlewoods deliver overseas?

A. Unfortunately not, deliveries can only be made throughout the UK, Channel Islands and the Isle of Man. Certain smaller items can be delivered via BFPO (at no extra charge).

Q. Are heavier items more expensive to deliver?

A. No, they aren’t charged any differently to other products. As usual, free standard and express deliveries are available.

Placing & tracking your Littlewoods order

Littlewood orders made easy

Ensuring that your order is made and delivered properly matters, which is why Littlewoods have systems in place to keep their customers happy. To make the ordering process even easier we have created user-friendly guides for you to follow.

Placing your order

Whether you choose to order via the regular sales web pages or via Littlewood’s ‘quick order’ facility, it is convenient and quick to choose your products. Just click buy, select the size/amount/colour and proceed to the processing stage. Quick ordering simply needs you to enter the unique reference number of each product required.

Cancelling your order

Changed your mind about your Littlewoods’ order? No problem, simply log into your online account, select ‘Recent Orders’, choose the items you wish to cancel and follow the final cancellation option.

Should your order already be dispatched it is possible to refuse it at your door – the carriers will then automatically return your order for you. Or, you can return the order using the return labels provided. Please allow 14 days for your account to be credited with returned items.

Tracking your order

Keeping an eye on when your order has been dispatched and where it is in transit can help especially when arranging the collection of a delivery or planning an event. Thankfully, Littlewoods allow customers to track the progress of their delivery online via ‘My Account’ – please log into your account and select the, ‘Where’s my order?’ option.

Alternatively, a Littlewoods customer advisor is on hand to tell you more between the hours:

7am until 11pm from a Monday to Sunday.

One call using the Littlewoods contact number provided is all it takes to address your query.

Appliance installation

Should you need your Littlewood order installing, there is an installation service available on many items. Luckily there is a removal service for various appliances too. Please note that there is a charge attached and installation/removal can take up to 3 days to arrange.

Please note that if you require cooker removal, it must first be disconnected by a qualified workman.

Littlewoods’ financial services

Littlewoods’ payments

Before exploring the financial products available at Littlewoods it is helpful to take a look at the payment options available. For your convenience we have highlighted the different methods on offer:

· Buy now pay later – this allows customers to spread the cost of their purchases is a popular choice. Please note that Littlewoods’ ‘buy now pay later’ scheme is usually available on purchases on over £50 and can be spread over 104 or 156 weeks including a usual free period at the start of your agreement. Interest will generally be added to your purchase following the free period. Please note that delivery, installation and financial services are not available on ‘buy now pay later’.

· Monthly payments – Littlewood customers are typically awarded a credit limit which is the amount you can spend up. Depending upon your credit rating and time as Littlewoods customer this limit may alter. A monthly invoice is issued (online and as a paper statement) stating the amount due for payment. Thankfully, this figure tends to me interest free. Overpayments can be made and your total will take longer to clear if only minimum payments are made.

· 2 or 4 years interest free – as the name suggests this option offers either 2 or 4 years interest free payments on your Littlewoods purchases. This option tends to be interest free for the complete duration and can be easily paid manually or by direct debit.

Littlewoods’ credit card

To apply for a Littlewoods’ credit card you must be:

1. Over 18 years old

2. Be on the electoral role

3. Not have been bankrupt in the last 12 months

Meeting this criteria doesn’t necessarily mean that you will be accepted.

How to apply:

Application is quick and secure via www.littlewoods.com – you should receive a response within 60 seconds.

Littlewoods’ loans

Ranging from £1000 to £15000, Littlewood loans are designed to meet a range of needs. Repayments tend to be over a duration of 1 to 5 years, monthly payments are usually set and you could have a response in just minutes.

To apply for a Littlewoods’ loan you must be:

1. 21 years or over

2. A UK resident

3. Employed or self-employed and have an annual income of £15,000

Please note that meeting the above criteria will not mean you are automatically eligible for a Littlewoods loan.

How to apply:

You can apply for a Littlewoods loan quickly and securely via

www.littlewoods.com

Littlewoods Contact Number – 0843 504 7412

Who are Littlewoods?

Littlewoods was established in Liverpool, Merseyside back in 1923. Since then it has grown into a household name, recognised throughout the UK. Despite experiencing significant periods of decline, Littlewoods is still here and now offers a wealth of choice both online and via catalogue.  Fashion, toys, furniture, electricals - there literally is everything you could possibly need in one convenient place. 

in addition to the products you would expect from Littlewoods, there are some you wouldn't too. Are you aware that Littlewoods now also offer home insurance, credit cards and even loans? For more information please click onto www.littlewoods.com or why not call their dedicated customer services team? 

What can I get help with when I call the Littlewoods contact number?

Despite being able to place your order, make payments, arrange returns and track your orders online, there are times when speaking to a Littlewoods advisor is preferable. You may need to discuss your personal account details or perhaps you have a complaint? Contacting Littlewoods by telephone means you can speak to the right person at the right time. 

How does Prove I Called work?

When you call through the Prove I Called number, you get added protection. We can give you evidence that may prove useful in the future if you have any disputes or queries with the complaints team for the company. It can also be used for your own personal records, or any other matter you deem applicable.

We know how stressful it can be when contacting a company. Prove I Called keeps a record of the time, date and duration of your call to a company. This service is perfect for ongoing calls to a business, or when you have run into issues with a company. Prove I Called is not affiliated with any company listed in our directory.

To request your call details please email support@proveicalled.com with your phone number and the date you called. With that information, we can provide you with an independent email confirming the details of the call, this email can be forwarded to the company you are contacting as evidence of your call. Calls to 084 numbers cost 5p from a BT Landline, calls from mobiles and other providers may be considerably more.

Littlewoods phoneline opening hours

Monday to Sunday: 7am - 11pm

Company address & email

1st Floor
Skyways House
Speke Road
Speke
Liverpool
L70 1AB

Social Media accounts

Facebook: Littlewoods
Twitter: @littlewoods
YouTube: Littlewoods