Tag: ebookers

ebookers FAQ

Booking a holiday can be an overwhelming process, especially when you are going through an online operator. Once you have finally found the perfect trip, you’ll want to do everything you can to ensure that everything runs smoothly. No one wants to spend hours chasing up companies adding extra details here and there, so it’s best to know as much as you can before confirming your booking. We’ve answered a few frequently asked questions about making a reservation with ebookers.

Can I make a change to my ebookers booking?

In many circumstances you will be able to make a change to your booking, however all changes are subject to availability, limitations and restrictions of the supplier. If you are making a change to a flight with a low-cost airline, you must contact the airline directly, quoting your reference number. If wish to make a change to your booking, it’s advisable to call ebookers first to confirm which action to take.

How old do I have to be to rent a car with ebookers?

All car rental suppliers have a minimum age to be able to hire a vehicle without incurring any additional fees. This is normally 25 years old, however younger drivers will be able to rent a vehicle where permitted to do so, incurring a locally payable surcharge. There is a minimum age of 21 for rentals, and some suppliers will only allow drivers who have held a license for a minimum number of years.

What types of payment can I use?

When making a reservation with ebookers you will not be able to place a deposit or hold a booking without paying. When it comes to paying for your booking, you will be able to pay with the following credit cards: Visa, Mastercard, and American Express. You can also use the following debit cards: Visa Debit, Maestro, Switch, Delta, Electron.

If you are using a debit card, funds will be immediately taken from your bank account when you click ‘purchase’.

Cancelling your ebookers booking

No one wants to have to cancel a holiday, but it’s a fact of life that sometimes circumstances can change and plans need to be put on hold. If you have to cancel a booking, first things first – don’t panic. You’re not the first person to have to cancel a trip, and you surely won’t be the last. You might feel like all is lost, but in some circumstances there are ways to cancel your booking without taking a massive cash blow. Let’s take a look at what to do if you need to cancel your ebookers booking.

How to cancel a flight reservation

Unfortunately, when it comes to cancelling a flight reservation, most fares are non-refundable. If your booking is with a low-cost airline such as Ryanair or Jet2, cancellation can only be done by contacting the airline directly. When contacting a low-cost airline to cancel a booking you will need the airlines record locator, which you can find in the confirmation email received from the airline. Any refund you receive from this cancellation will be credited directly to your card from the airline themselves.

Cancellations are governed by the airline’s rules and whether you are eligible for a refund depends on the circumstances and type of ticket you bought. In most cases airline charges will apply, in addition to an ebookers administration fee of £25 per passenger.

How to cancel a hotel booking

If you need to cancel a hotel reservation made with ebookers, you can do so online. You will need to access your booking by signing into the website or visiting the Access Trip page. Once you have signed into the site, you will see a ‘Need to cancel’ button at the top right of the screen. Select the room you wish to cancel and click continue. You will then be able to review the refund and fee details before completing your cancellation.

For multiple room bookings you must cancel each room separately. Refunds will automatically be credited to your account within 7-10 days.

Can I cancel package bookings?

When cancelling a package booking, you will have to cancel the entire package rather than individual aspects or passengers. If your package booking includes flights from a low-cost airline you must contact the airline to cancel the flight booking before contacting ebookers.

Making a complaint with ebookers

Unfortunately, as is the case with many online services, there are times when customer service levels can drop below what is expected. If you are unhappy with any element of your ebookers experience, you can make a complaint to the company. This is true whether the issue is to do with the booking process, flight, hotel experience or any aspect of your holiday.

How can I contact ebookers’ customer relations department?

If you have returned from your holiday and were dissatisfied with any part of your trip, you can get in touch with the customer relations department to lodge a complaint. A valid complaint to contact the department with would, for example, be an unsatisfactory hotel or delayed flight. Any receipts or documents to support your complaint should be sent to the following address:

Customer Relations Department
140 Aldersgate Street

Emails should be sent to customercare@ebookers.com.

When should I not contact the customer relations department?

You should not contact the customer relations department if you have not yet departed for your holiday. Any general enquiries, changes or cancellation requests should be directed towards the contact number listed below. You can also contact a member of the ebookers team by using the live chat facility on the website.

What if ebookers’ reply is unsatisfactory?

If you are unhappy with the response to your complaint or you do not receive a response at all, you can take your complaint to a higher level by contacting Which or the Citizens Advice Bureau, who will be able to give you expert consumer advice. You can follow these ABTA guidelines to help with your complaint, but because ebookers is not an ABTA member, you can not lodge your complaint with them.

It is highly advisable that you book with an ABTA-approved travel agent when planning a holiday.

Booking a holiday with ebookers

Popular holiday booking site ebookers operates solely on an online basis, with no physical travel agencies for customers to visit in person. In today’s day and age, many of us will look to these online channels when booking our trips, but there are people who prefer the traditional approach. You can get the best of both worlds by booking your holiday through an online travel agents, but choosing to call their contact number rather than complete online forms yourself. Let’s take a look at the process you should follow.

How to book a holiday through ebookers

Visiting ebookers.com will allow you to browse the full spectrum of holidays and services offered by the international company. With a large variety of flights, hotels, package deals, hire cars and cruises – all at competitive prices – you won’t be stuck when planning your next getaway.

When you visit the site, you’ll be able to easily navigate between sections by using the menu at the top of the page. You can also use the handy search facility on the homepage to filter which kind of holiday you are looking for. The deals page also offers some must-see offers to a whole host of destinations, allowing you to save a small fortune.

If you are the type of person who’d rather book a holiday in person, don’t panic. One call to the ebookers contact number will enlist the help of a professional, experienced sales advisor who will be able to assist you. You can either browse the site to find a holiday that suits, or simply call up and discuss your thoughts with the team member. Their wealth of experience will help them to track down your dream holiday.

Why should I book over the phone?

There are a number of benefits to booking your holiday over the phone rather than online. If you are a bit of a technophobe or you dislike filling out online forms, a phone call could be the perfect choice for you. Letting an expert take care of the details for you will reduce the risk of making a mistake, and will streamline what could well be a lengthy process.

What will I need when I call up?

When calling ebookers to book your trip, you should have some details to hand. If you have certain dates that you want to travel on you should have a note of these, so that the advisor can find available bookings. You will, of course, need your personal details, including your full name, date of birth and home address. You will also need a valid payment method to complete the sale.

ebookers contact number – 0843 168 0245

Who are ebookers?

ebookers is a travel booking website allowing customers to purchase flights, hotels, rental cars, cruises and package holidays. Founded back in1998, today the company offers great value across all of its services, operating solely online.

With a passion for travel, the company focuses on offering travel experiences for its customers. With online agencies across 12 European countries and a large team of professional staff, eBookers prides itself on its customer service.

Working with 250 airlines and more than 110,000 hotels, car hire operators and insurance providers, eBookers allows customers to explore their choices fully before planning the perfect itinerary. Being a part of Orbitz Worldwide also allows the company to offer a competitive range of global travel solutions.

Why call the ebookers contact number?

Although ebookers operates its service through online channels, it is still possible to contact the travel company via telephone. Booking a holiday can be a stressful experience, and sometimes it’s far easier to speak to someone in person than struggle alone online. You can call to the travel agent if you wish to make a new booking or change an existing one, sort out travel insurance or make a complaint about any aspect of the service.

How does Prove I Called work?

When you call through the Prove I Called number, you get added protection. We can give you evidence that may prove useful in the future if you have any disputes or queries with the complaints team for the company. It can also be used for your own personal records, or any other matter you deem applicable.

We know how stressful it can be when contacting a company. Prove I Called keeps a record of the time, date and duration of your call to a company. This service is perfect for ongoing calls to a business, or when you have run into issues with a company. Prove I Called is not affiliated with any company listed in our directory.

To request your call details please email support@proveicalled.com with your phone number and the date you called. With that information, we can provide you with an independent email confirming the details of the call, this email can be forwarded to the company you are contacting as evidence of your call. Calls to 084 numbers cost 5p from a BT Landline, calls from mobiles and other providers may be considerably more.

ebookers phoneline opening hours

Monday to Sunday: 7.45am - 11.45pm

Company address & email

140 Aldersgate Street

Social Media accounts

Facebook: ebookers
Twitter: @ebookers
YouTube: EbookersUKTV