Registering your online South West Water account

South West Water provide an online service which enables you to manage your account when you wish.

How to register

You will need the first 8 digits of your customer reference number to register which you will see on the top of your bill, and a valid email address that you must have access to. Any information SWW have for you will be sent to your email from then on.

Any other details given on the online registration form should be exactly the same as they appear on the bill.

What can I do online?

The ‘My Account’ service will offer a range of different services registered users can access at home securely.

No information you give to the company will be passed on to any third parties unless you have agreed to let them. The information is dealt with by experienced members of staff and is sent via secure online servers.

The following list of services is provided by the South West Water website:

· Pay online

· Change contact details

· Send a meter reading

· View meter reading history

· Move online

· View payment plan details

· View other ways to pay

· View billing and payment history

· Request paperless billing

· Apply for a water meter

· Apply for a leak allowance

· Apply for a renovation allowance

I’ve forgotten my personal details

If you are a registered customer and have forgotten either you user ID or password you are able to use an online form to reset them. You will need to have the first 8 digits of your customer reference number handy from the top of your bill, and your name and address exactly how it appears on your letter for security reasons.

You can click here to access the forgotten password form and here for the forgotten user ID form.