Registering your Knowhow care plan online
When buying a Knowhow care plan either in-store or over the phone, you are then able to register it online for a range of benefits.
You are able to renew an existing care plan if it is ending soon or reinstate a care plan if it has expired recently and update your personal contact details and address. You can view any current care plans you have and access product protection through services like Mastercare and Tech Guys.
There will also be a list of products purchased from a Curry’s or PC World store that are not protected by a Care Plan and an option to buy a new care plan for any that are eligible from the stores.
How to create the care plan online
You can go to the Knowhow website and register with both your surname and reference number from the letter they sent or by typing your surname, receipt number, store number and purchase date from your Curry’s or PC World receipt.
If you’re not in possession of them you can call the contact number and a member of the team will give you the details needed to register on the website. When you have entered the details into the form you press ‘continue,’ and you will have access.
I can’t see the products I’ve purchased
Bear in mind that the products can take up to 24 hours to update when they are purchased from a Currys or PC World store. For recent purchases or products protected with a Care Plan to show online they must be within the 12 months of the manufacturer’s guarantee period or currently protected with a Care Plan. The product should still show if it was protected by a Care Plan and has expired over the last 90 days.
If the wrong details were taken at the point of purchase your product will not display. You might also need to register more than once for different products if you record your name or address differently – which you can do online or over the phone.
I’ve forgotten my username and password
Your username will always be the email you supplied when you registered and if you can’t recall which one you used you can call Knowhow to find out. If you have forgotten your password you can click beneath the ‘log in’ section to reset your password and you will be given clear instructions on how to do so.