Managing your Wonga account

Wonga account services

From setting up loan repayments and changing your bank details to updating personal information and changing account passwords, there are many advantages to having a Wonga online account in place. Of course, if you can’t find the services you are looking for, why not call the Wonga customer services team? Lines are open 24-hours a day, 7-days a week, 365-days a year.

Your ‘how to’ guide

To make life a little easier we have created a ‘how to’ guide addressing some of the most commonly asked about questions.

Q. How do I change my bank account details?

A. Please note that you will only be able to update bank details if your do not owe Wonga any money. To make changes simply click onto the ‘Payment’ section of your online Wonga account.

Q. I want to change my password, what do I do?

A. This can be easily done via the, ‘Contact Details’ section of your online account.

Q. My employment details have changed, can I update them?

A. Simply log onto your account and head for the, ‘Personal Details’ section.

Q. Is it possible to view my loan history?

A. Unfortunately, your loan history can’t currently be accesses via your Wonga account, however this is a service which may be available in the future.

Q. How long will my PIN number take to arrive?

A. Busy periods may mean that PIN numbers can take longer than anticipated to arrive but be patient, it will reach you – by text. If you feel that no PIN has been sent, another PIN can be easily requested by clicking, ‘resend PIN’ online.

Having difficulty using the online account service?

If you are having trouble managing your online Wonga account or you simply want to raise an enquiry please call the Wonga customer services team. With account lines open from 8am until 6pm on a Monday to Saturday, there is plenty of time to speak with a dedicated Wonga representative. General customer service lines are available 24-hours a day, 7-days a week, all year round for your convenience.