Making a complaint against GoSkippy

It’s a fact of life that sometimes things don’t live up to expectations. GoSkippy aims to provide excellent customer service, but in the event that they do not meet their usual high standards, their complaints department can be contacted with ease. Let’s take a look at the correct procedure to follow when you wish to make a complaint against the company.

Making a complaint in writing

The first way you can make a complaint against GoSkippy is by writing a letter of complaint – perfect if you wish to follow the more traditional route. You can send your letter to the following address:

Quality Manager
Lysander House
Catbrain Lane
Cribbs Causeway
Bristol
BS10 7TQ

If you complain using this method, be sure to include as much detail as possible in your letter. Provide the company with your correct contact details and you should receive a response shortly. You should bear in mind that GoSkippy can only call you between 9am and 5.30pm from Monday to Friday.

Complaining by email

There are two online channels you can follow to make your complaint. The first method is by sending an email to quality@goskippy.com. As mentioned above, be sure to include as much detail as possible in your writing, alongside contact details for the company to get in touch with you by. Alternatively, you can fill in the online complaints form which can be found here.

Complaining by phone

In our humble opinion, the most effective way to make a complaint against a company is by contacting them in the most direct manner – by telephone. By picking up the phone and lodging your complaint immediately with a customer service advisor, you can be sure that your dispute has been picked up straight away – and which team member has taken hold of your query. If you follow this method, there is no frustrating waiting around whilst you wait for a response.

You can make a complaint by using the contact number listed below. When calling up, have the full details of your problem as well as your personal details in front of you, so that the matter can be resolved as quickly and effectively as possible.

What if I’m not satisfied by GoSkippy’s response?

If you are unhappy with the response from GoSkippy, you may be entitled to take it to a higher level. You can contact the Financial Ombudsman Service for more information. By law, companies must investigate your complaint fully – and has a full eight weeks to do so. If this time elapses, you will then be eligible to seek help from the Ombudsman.