Deliveries and tracking with Talkmobile

All deliveries from Talkmobile are controlled by courier company, DPD. Below we’ve answered some frequently-asked questions about the services they run.

The process

DPD are a great courier company as they aim to inform where your parcel is and when to expect it at every point they can. When your phone is ready to be shipped they will let you know your delivery date via text and email and if it isn’t convenient, you can change it to tailor to you. All deliveries are free of charge and will take 3-4 working days to get to you.

To reschedule an unsuitable delivery you can follow the link provided in the text or email, change the date or arrange to it pick up from your local DPD depot.

On the morning of the date of delivery, DPD will send another text and email to tell you the hour to expect your phone. If the delivery slot is not convenient, you can simply select alternative delivery options, such as leaving the parcel with a certain neighbour.

Can I track my phone delivery?

When your phone has been dispatched you will receive an email containing a parcel number which you can then use to track the progress of your delivery. To do this you can visit the DPD website where you will find a ‘how we can help’ section at the right hand side of the homepage and enter the parcel/reference number and post code.

It’s also possible to track the progress of your phone on a map on the day of delivery by following the link in the text or email which will lessen the chance of you missing it. But remember somebody will need to sign for it so it can’t be posted or left in a safe place (unless it is a sim card which will be put through the letterbox via first-class post).

Problems

If you haven’t received the delivery email you won’t be able to track your order so we advise you contact Talkmobile. The same goes if within 3-4 of you placing the order you do not get a delivery confirmation notice from DPD. Talkmobile should be able to locate the whereabouts of your phone and find out if they need to organise another shipment for you.