Category: Trains

Where you can use your Oyster Card

The brilliant thing about the Oyster Card is that you can use it on most of the public transport in the capital. Being able to use one method of payment across a whole range of transport methods streamlines the journeys of commuters and tourists alike. In this post we’ll be looking at just where you can use that handy smartcard.

Buses and trams

You can use your Oyster on all buses within and just outside of London and all trams. If a bus displays the iconic red roundel logo it means you can use your card.

Tube, DLR, TfL Rail and London Overground

You can use your card across all of the above methods on all services throughout Zones 1-9, and to Watford Junction and Shenfield.

National Rail

You can use your Oyster on all suburban trains stopping in Zones 1-9, as well as on journeys to the following destinations: Chafford Hundred, Grays, Ockendon, Purfleet, Watford Junction, Broxbourne, Hertford East, Ware, St Margarets, Rye House.

There are, however, exceptions. You are not able to use your card on National Rail services to Heathrow Express, Heathrow Connect services between Hayes & Harlington and Heathrow, or any journey that begins or finishes outside the pay as you go area.

River services

You can use the pay as you go credit on your Oyster Card to travel on the Thames Clippers River Bus. However, these journeys do not count towards your daily cost cap. Travelcards are not valid on these services, but if you have a Travelcard on your Oyster, you will receive a third off all pay as you go fares.

Emirates Air Line

When travelling on the Emirates Air Line, you can use pay as you go credit on your Oyster by touching the card reader on the ticket gate. If you have a Travelcard you will be able to purchase a discounted boarding pass.

How to use your Oyster Card

As all London residents know, Oysters are invaluable to any traveller navigating the often-hectic maze that is the capital’s public transport system. Owning one can make life a lot simpler – once you know how to use it of course. Let’s take a look at how to use an Oyster Card.

How do I use an Oyster Card at a station

When using your Oyster at a station, it’s crucial that you remember to ‘touch in’ before you begin your journey. ‘Touching in’ at the appropriate point where you need to show your ticket indicates that your journey has began. When you reach your final destination you must ‘touch out’, signaling that your journey has reached its end. Touching in and out helps ensure that you pay the correct fare for your journey.

How do I ‘touch in’?

To touch in or out at a destination, place your Oyster Card flat on the yellow card readers found in stations. When you touch in or out the light on the reader will turn to green and emit a single beeping sound. This means that you can proceed onwards and that you have touched in or out successfully. Some locations are fitted with newer card readers, which will display the cost of your journey and how much balance is left on your card.

What happens if I don’t touch in?

You might be thinking, “Well who’s going to notice if I don’t touch in?”. This is highly unadvisable – if you do not touch in and out of your journey you may be liable to pay a Penalty Fare or be prosecuted. You should always touch in and out at the appropriate card readers.

How do I touch out on a bus or tram?

You only need to touch in on buses and trams – the journey cost will automatically deduct from your card.

How do I touch in on the river bus?

When using the Thames Clipper River Bus service, you should only touch in on the read when a member of staff tells you to do so. After touching in, remember to touch out again at the end of your journey.

What are pink card readers for?

There are pink card readers at some Tube and London Overground stations. These tell TfL which route you have taken, allowing them to charge you the right fare. If you’re changing trains to avoid Zone 1 and you see a pink reader, touch your Oyster onto it to pay the correct fare.

Benefits of using an Oyster Card

Travelling around London can be stressful at the best of times thanks to the rush hour footfall, teeming crowds and delayed journeys. Thankfully, travelling with an Oyster Card helps make life a little simpler as you don’t have to worry about fumbling for change when you’re already late for the 9.32 to Ealing. With just the flash of your smartcard you can tap onto the bus, tube or train, allowing your journey across the capital to run as smoothly as possible.

Oysters are intuitive, helping you save money

The great thing about Oysters is that they are intelligent. If you need to, you can top up your card with pay as you go credit or renew your Travelcard or Bus & Tram Pass, both on the same card. When you keep both of these methods of payments on your card at the same time, the card will work out which one to use – ensuring that you never pay more than you need to.

What’s more, there is a daily price cap on Oyster pay as you go, so if you are making many journeys within a day’s period, the cap will ensure that you pay no more than the price of an equivalent Day Travelcard.

Oysters reduce queuing times

The ease of the Oyster Card system helps to cut down on queuing times, which is a blessing in hectic London. What’s more, with London buses now cash-free, carrying an Oyster means you can hop on and off those iconic red buses as you please. Reducing queuing times will help speed up both your journey and that of those around you. Oysters also encourage people to use public transport, which helps reduce traffic on the road.

Help the environment, get an Oyster Card

Oysters were introduced back in 2003, when Transport for London decided to introduce the service to encourage the use of public transport. When people make the switch to public transport rather than using cars or taxis, it helps reduce CO2 emissions as less traffic is on the road. Reducing pollution in turn helps keep our environment greener.

Cross Country Trains contact number – 0843 504 0636

Cross country trains

Dial the Cross Country Trains contact number now. Do you wish to make a complaint about the train operator, or enquire about timetables or ticketing? One call to the number listed on this page will connect you directly to a member of the customer service team who will be well-equipped to handle your request. What’s more, using the number on this page will allow you to receive the proof that you made the call, which can be useful in case of any disputes in the future. Call the Cross Country Trains contact number today to have your issue resolved.



Virgin Trains contact number – 0843 504 0635

Virgin trains

Get in touch with the Virgin Trains customer service today by calling the Virgin Trains contact number. Have you experienced unsatisfactory service during your journey, or do you need to contact lost property? Whatever your reason for calling, one call to the number listed on this page will connect you directly to a staff member, and also give you access to your call details. Call the Virgin Trains contact number now and have your issue dealt with, fast.


National Rail Phone Number – 0843 504 0370


Reserving tickets, checking train times, arranging group bookings – there are lots of reasons people have for calling National Rail. Unfortunately, there are also circumstances when you may need to call and complain. In times such as these it is reassuring to know that our number will connect you and should you wish it can provide evidence of your call date, time and duration.


Remember, you can also find a host of information about National Rail online. Alternatively you may prefer to contact their customer service department via post. For your convenience, we have listed the details required below.

National Rail Postal Address:

Customer Relations

Official website:

East Midlands Trains contact number – 0843 515 8670

East Midlands Trains contact number

Long-distance UK train operator East Midlands Trains deliver over 470 services a day and so, although many of these run like clockwork, there are bound to be the odd mistakes. If you require the East Midlands Trains contact number, perhaps to complain following a delayed service, you can use the number listed below to speak to a helpful member of staff. Calling through Prove I Called also gives you the chance to request your call details at any time following the call – when dealing with customer service disputes it is important to keep a note of these details as they can help you fight your corner. Call the East Midlands Trains contact number now and have your issue resolved.


If you need to send a letter to East Midlands Trains’ head office or use one of the many services on their website, you can use the below details:

East Midlands Trains postal address:

Prospect House
1 Prospect Place
Millennium Way
Pride Park
DE24 8HG

East Midlands Trains website: