Category: Mobile Network

Returns and exchanges with Talkmobile

How do I return the phone?

If you wish to return a phone with Talkmobile, you can do so by initially contacting the company on phone or by webchat. There a member of the team will close the account you have with them as soon as they can and will run you through the returns process.

It is possible to write to them but do be prepared for the process to take longer. You can print out the cancellation form, fill it out and send it to the company and the team will respond within 24 hours of receiving it.

The company advise you try a couple of classic quick fixes if your phone is faulty, such as turning it off again or taking the battery or SIM card out. If it is still broken or you require any other technical support you could take a look at the troubleshooting section on their website.

If it has developed a manufacturing fault within 28 days Talkmobile will send a DPD courier to collect the phone for free, but you should make sure it is unlocked with all of the accessories in the original packaging. They will repair it and a send a replacement out to you.

If it has developed a manufacturing fault after 28 days then you can contact the phone manufacturer directly, such as Apple or Samsung who will be able to deal with the issue and should be able to resolve it.

Return a phone within 14 days

The ‘cooling off period’ is the 14 days after initially taking out the contract, just like the 14 days returns policy you get with many other purchases. This means you can opt out of your contract for free if you haven’t exceeded the allowances of your contract, though you will be charged a fee of £5 for a DPD courier to collect the phone. Remember, after this period you will be locked into your contract and the only way to get out of it is to pay the remaining months.

The phone needs to be unlocked, in as-new condition and in original packaging with all of the contents with it. You should then be refunded for the phone, unless there are any damages or missing phone components such as the battery, charger or headphones, in which case you will be charged.

Exchanges

If you have decided you would like to swap your phone for a different one, you can do so easily within the ‘cooling off’ 14 day period. All you need to do is contact the company and they will cancel your contract and arrange a DPD courier to collect your phone at the cost of £5.

Again, the phone needs to be in perfect condition and they will deliver the new phone to you as soon as they can.

If your phone arrived damaged with a fundamental flaw in either the software or hardware, you can contact them within 28 days of your order and they will run remote diagnostics on the phone. If that doesn’t work, they will fix or replace it.

If it has been longer than 28 days they will run remote diagnostics and if there are any software issues they will repair them. If the issue lies with the hardware then there’s a chance they will upgrade you.

If Talkmobile fail to repair the phone then you should contact the phone’s manufacturer directly as they are usually under warranty for at least 12 months.

Delivery errors

In the case of Talkmobile sending you the wrong phone the courier will be sent to collect the error free of charge. You should contact the company by phone or webchat and ensure they have your correct address on file.

What is the complaints procedure at Talkmobile?

If you are unsatisfied with the way in which Talkmobile have treated you as a customer, you can choose to make a complaint.

A member of the team should usually be able to solve any problem you have straight away, but there are instances in most companies where you will come away from the phone feeling more unsatisfied than you were before.

How to complain

You can complain online via Webchat or if you currently have a phone with Talkmobile you can call them for free on 5888, or on 0333 304 8064 (charges apply) if not.

Once the company have received any correspondence about your complaint they aim to get back in touch within 48 hours to discuss it.

Your initial contact with the company will be with a help team adviser who can involve a team-leader if it’s necessary to. If you are unsatisfied with the response you can request the matter be taken up with a Senior Manager for further investigation, but if they aren’t immediately available then will arrange a call back.

If you are still unhappy with the reply the Senior Manager will pass the issue onto the Customer Relations team who specialise in resolving issues and will aim to do so in 5 working days. Talkmobile will inform you of any updates at least once a week if it takes longer than this.

How do I take the complaint further?

If you have waited eight weeks for your complaint to be dealt with and remain frustrated, you have a right to refer the problem to the independent Alternative Dispute Resolution service.

If you wish to have your dispute dealt with by the company before eight weeks, the company can insist that their process is followed if they are investigating your complaint and expect it to be fixed quickly and efficiently.

As provided by Ombudsman Services Communications, the company will look into the complaint free of charge, as long as it in their remit. If the complaint has been previously resolved, is malicious or doesn’t fall under their remit they have a right to refuse the referral.

You can find more information here or by calling them on 0330 440 1614.

You can also write to:

Ombudsman Services Communications

PO Box 730

Warrington

WA4 6HL

Deliveries and tracking with Talkmobile

All deliveries from Talkmobile are controlled by courier company, DPD. Below we’ve answered some frequently-asked questions about the services they run.

The process

DPD are a great courier company as they aim to inform where your parcel is and when to expect it at every point they can. When your phone is ready to be shipped they will let you know your delivery date via text and email and if it isn’t convenient, you can change it to tailor to you. All deliveries are free of charge and will take 3-4 working days to get to you.

To reschedule an unsuitable delivery you can follow the link provided in the text or email, change the date or arrange to it pick up from your local DPD depot.

On the morning of the date of delivery, DPD will send another text and email to tell you the hour to expect your phone. If the delivery slot is not convenient, you can simply select alternative delivery options, such as leaving the parcel with a certain neighbour.

Can I track my phone delivery?

When your phone has been dispatched you will receive an email containing a parcel number which you can then use to track the progress of your delivery. To do this you can visit the DPD website where you will find a ‘how we can help’ section at the right hand side of the homepage and enter the parcel/reference number and post code.

It’s also possible to track the progress of your phone on a map on the day of delivery by following the link in the text or email which will lessen the chance of you missing it. But remember somebody will need to sign for it so it can’t be posted or left in a safe place (unless it is a sim card which will be put through the letterbox via first-class post).

Problems

If you haven’t received the delivery email you won’t be able to track your order so we advise you contact Talkmobile. The same goes if within 3-4 of you placing the order you do not get a delivery confirmation notice from DPD. Talkmobile should be able to locate the whereabouts of your phone and find out if they need to organise another shipment for you.

How can I leave Talkmobile?

Talkmobile will be sad to see you leave, but you will be able to do so at any time during the contract.

How to cancel

If you are at the end of your contract term, all you need to do is inform them you are leaving with 30 days’ notice. However, if you’re still in your contract term and want to leave, you will need to pay remaining monthly charges for the time left after you have made request to cancel.

Talkmobile will give you a date when all services on your contract will come to an end and you will be able to use your phone as normal until that date. After that you could receive up to three bills which may all be different, depending on if you left before or after the end of you contract.

Can I not leave for free?

There only free option to cancel your contract, other than at the end, is within the ‘cooling off period.’ This is the 14 days after initially taking out the contract, just like the 14 days returns policy you get with many other purchases. This means you can opt out of your contract for free if you haven’t exceeded the allowances of your contract, though you will be charged a fee of £5 for a DPD courier to collect the phone. Remember, after this period you will be locked into your contract and the only way to get out of it is to pay the remaining months.

Direct debit advice

Talkmobile advise that you leave your direct debit open for 90 days after you make the request to leave to ensure your final bills are processed successfully. They ask you do not cancel your direct debit while those bills are processed in the 30-day cancellation window as you could potentially miss payments.

Can I keep my number?

The way to keep your number when changing mobile phone providers is the same across the board. You will need to request your PAC code when cancelling the contract and can do so by calling 5888 from your Talkmobile phone for free, or 0333 304 8064 from any other phone. Ensure you request this before you cancel your account as Talkmobile will not be able to give you it afterwards.

We also advise you keep hold of your PAC code because you will need to use it when transferring your phone number to a new company and phone.

If you wish to keep the same phone but wish to change company, you will also need to unlock it from the Talkmobile network. You can do so by calling the same numbers as above and a member of their customer service team will help you.

Tesco Mobile contact number – 0843 504 0261

Need to speak to the Tesco Mobile contact number team? Tesco are one of the United Kingdom’s largest supermarkets, now offering mobile services, providing contract payment plans and Pay As You Go and a variety of flexible deals. In a partnership with O2, Tesco Mobile provide coverage across the United Kingdom and their mobile shops can be found in Tesco supermarkets across the country. Their customer team are available 365 days a year, ready to provide excellent service, whatever your problem could be. If you are interested in ordering a mobile phone through Tesco Mobile, setting up a contract or would like a Pay As You Go mobile SIM card, then use our contact number. You can also use our contact number to solve any issue you have had with your Tesco Mobile account, including help unlocking a mobile handset and problems with payment plans and billing.

Calling the Tesco Mobile contact number through Prove I Called

Contacting the Tesco Mobile contact number team through Prove I Called gives you important proof of your call. Whatever your situation, whether you are making a claim, a fresh enquiry or contacting Tesco Mobile about an existing issue, Prove I Called can provide independent evidence of the date of your call, the call duration and the time of your call. This information can prove vital in disputes with companies when making complaints.

   Call the Tesco Mobile contact number

TalkMobile contact number – 0843 504 0260

Who are Talkmobile?

Talkmobile is a small mobile network provider based in the United Kingdom. They provide mobile phones, Pay As You Go SIM cards and contract payment plans as low price through their online service. With a focus on providing low prices for customers along with excellent customer service, Talkmobile are intent on keeping the customer satisfied through all communications and interactions with their company.

They deliver simple price plans for contract customers starting from just £7, and always aim to keep them straightforward and exactly the same for new and existing customers. Founded in 2007, Talkmobile aren’t a particularly new company, but running on the Vodafone network they run a smooth and simple business that’s cheap and accessible. They also made the decision not to have stores in order to cut expenses.

What can I get help with when I call the Talkmobile contact number?

You can call the Talkmobile contact number for an array of different issues and queries. You are able to order a Talkmobile phone or set up a contract, solve issues you have had with their network or to report an issue with billing and payment, for a start. For the most quick and efficient way to contact Talkmobile, you should call their contact number to get the assistance you need.

Alternatively, for matters of less urgency you can use their social media accounts for any customer service enquiries you might have or use a customer service email address. Remember, the company do not have stores. They have also recently launched an online webchat so customers have an additional option when trying to get in touch.

How does Prove I Called work?

When you call through the Prove I Called number, you get added protection. We can give you evidence that may prove useful in the future if you have any disputes or queries with the complaints team for the company. It can also be used for your own personal records, or any other matter you deem applicable.

We know how stressful it can be when contacting a company. Prove I Called keeps a record of the time, date and duration of your call to a company. This service is perfect for ongoing calls to a business, or when you have run into issues with a company. Prove I Called is not affiliated with any company listed in our directory.

To request your call details please email support@proveicalled.com with your phone number and the date you called. With that information, we can provide you with an independent email confirming the details of the call, this email can be forwarded to the company you are contacting as evidence of your call. Calls to 084 numbers cost 5p from a BT Landline, calls from mobiles and other providers may be considerably more.

Talkmobile phoneline opening hours

Monday to Friday: 8am - 7pm
Saturday: 9am-6pm
Sunday: 10am - 5pm

Company address & email

Talkmobile Ltd.
Avon House,
Horizon West Business Park,
Canal View Road,
Newbury,
Berkshire
RG14 5XF

Social Media accounts

Facebook: TalkmobileUK
Twitter: @TalkmobileUK
YouTube: N/A

Lycamobile customer service number – 0843 504 0259

Are you in need of the Lycamobile customer service number? Lycamobile are the world’s largest international mobile virtual network operator, offering SIM cards for your mobile. They provide monthly plans and minutes, data and text bundles, as well as standard Pay As You Go top up services. With a range of offers for a variety of situations, including student and international callers, Lycamobile are growing quickly. If you are hoping to contact Lycamobile customer services, you can use our contact number. They’ll be able to assist with the purchase and ordering of a Lycamobile SIM card, as well as any issues you have had with their network and service, from problems with payment plans and charges, to topping up and unlocking your mobile handset. Call Lycamobile today to find the solution you are after.

Calling the Lycamobile customer service number through Prove I Called

Contacting the Lycamobile customer service number team through Prove I Called gives you important proof of your call. Whatever your situation, whether you are making a claim, a fresh enquiry or contacting Lycamobile about an existing problem, Prove I Called can provide independent evidence of the date of your call, the call duration and the time of your call. This information can prove vital in disputes with companies when making complaints.

   Call the Lycamobile customer service number

Asda Mobile contact number – 0843 504 0258

Phoning the Asda contact number? Asda are well known as one of the United Kingdom’s leading supermarkets, in addition to offering a range of other services. One of these services is Asda Mobile, a branch of the company that sells Pay As You Go SIM cards, monthly minutes, texts and data bundles and roaming rates. With network coverage of around 99% of the United Kingdom, Asda Mobile are growing in popularity; if you need to get in touch with Asda Mobile you can do so through our contact number. Whether you need to contact them about payment issues and mobile top ups or setting up an Asda Mobile account and ordering a SIM card, you can call our number today.

Calling the Asda Mobile contact number through Prove I Called

Contacting the Asda Mobile contact number team through Prove I Called gives you important proof of your call. Whatever your situation, whether you are making a claim, a fresh enquiry or contacting Asda Mobile about an existing complaint, Prove I Called can provide independent evidence of the date of your call, the call duration and the time of your call. This information can prove vital in disputes with companies when making complaints.

   Call the Asda Mobile contact number

Lebara Mobile contact number – 0843 504 0257

Looking to call the Lebara Mobile contact number? Lebara mobile are the go to mobile company for people making international calls who are also in need of flexible call plans. Their pre-paid Mobile SIM card packages provide coverage and cheap prices across Europe. With a strong company emphasis on making the customer happy by providing the best service possible, Lebara Mobile are on hand to assist with any issue you may have with their service. They can provide technical support over the phone and offer help with payment and billing issues that you may have had while using their mobile service. They can also assist with the process of purchasing a Lebara Mobile SIM card and the transition of your current phone number to your new SIM. Get in touch with Lebara Mobile to solve any inquiries and issues you have had with their company.

Calling the Lebara Mobile contact number through Prove I Called

Contacting the Lebara Mobile contact number team through Prove I Called gives you important proof of your call. Whatever your situation, whether you are making a claim, a fresh enquiry or contacting Lebara Mobile about an existing issue, Prove I Called can provide independent evidence of the date of your call, the call duration and the time of your call. This information can prove vital in disputes with companies when making complaints.

   Call the Lebara Mobile contact number

EE Business contact number – 0843 504 0086

EE Business contact number

EE provides a wide range of business products including mobile phone services, broadband, landline and connected business point of sale solutions. EE’s business mobile phone department offers a wide range of choices for customers. Their pay monthly service, payable through a bank direct debit or, for business, payment on invoice, often provides a mobile phone line through a dedicated SIM and a free or low cost top of the range mobile phone. They also provide a pay as you go service where users can top up whenever they choose through their bank or at pay point throughout the UK. EE also operate a SIM only service so that customers who already own a mobile phone can obtain a cheap line rental.

Using Prove I Called to phone the EE Business contact number

If you need to make a call to the EE Business contact number, call using Prove I Called and you will also be able to request evidence of your call, including all the pertinent information you may need if you are to complain to the company. These details include the time of the call, duration and the number you phoned from – information which could help if you need to escalate an issue later on. Call the EE Business contact number today to speak to a member of their helpline team.

  Call the EE Business contact number

Other ways to contact the EE Business team

A business can choose a single service or contract several mobile phones into one convenient agreement. To find out about EE’s business mobile phone services please call EE Business contact number 0800 956 6100.

EE Business also offers broadband and landline services for business customers to ensure that your business is always connected. This is an important consideration for business customers and EE’s reliable reputation helps business to be online continuously.

As well as telephone and broadband services, business customers can enjoy EE’s connected retail service. This provides a point of sale solution so that businesses can quickly and easily take credit and debit card services in store. With a full range of business reporting, including stock management and sales figures EE Business uses Shopwave in its business connectivity bundle. To understand the EE business connectivity bundles better, you can reach EE business on the EE Business contact number 0800 956 6100.

In order to help small businesses, EE runs competitions and challenges so that entrepreneurs can become connected and will not have to worry about drop-out or disconnections in their business day. Providing point of sale solutions through a dedicated iPad, EE gives an all-round business connectivity experience to start-ups and provide funding for those who win challenges and competitions. For details of all EE’s business services, contact the EE Business contact number on 0800 956 6100.