Category: Insurance

Home Insurance from eSure

Buildings & contents insurance

eSure advisors are on hand to discuss the various levels of buildings, contents and buildings & contents insurance available. Thankfully one call via the eSure contact number is usually all it takes. However, you could also join the 51% of eSure customers who arranged their home insurance online in 2015.

Please note that the cost of your home insurance policy will depend on your individual circumstances, level of cover and payment method.

Building insurance

Alternative accommodation, locks & keys cover, property owners’ liability and the sum insured for buildings are all crucial aspects of building insurance. Thankfully, these are all typically available with building insurance from eSure. What’s more, they will search the UK’s main insurance providers to offer some to the most competitive rates on the market. Either click online or dial the eSure contact number provided to find out more.

Contents insurance

eSure offer contents insurance for both homeowners and tenants. You will find a handy online guide to choosing the adequate level of contents insurance at www.esure.com .

In addition to what you would ordinarily expect from contents insurance there are many other options available too including:

· Personal money cover

· Student cover

· Home office equipment

· Seasonal cover (including events such as weddings , birthdays and religious festivals)

Renewing your eSure home insurance

Thankfully, renewing your home insurance with eSure is simple. Existing eSure customers will typically receive their renewal notice around 22 days before the actual renewal due date. It is important to check all details and to inform eSure of any necessary changes.

Making a claim

Insurance claims with eSure can be done without the stress of paperwork. In fact, one call is usually all it takes. What’s more, the initial stage can be completed in just a few minutes. Emergency lines are available 24-hours a day, 7-days a week.

Don’t forget!

There are lots of additional insurance extras available via eSure. Although eSure advisors can’t advise on which options you should take, they can always explain what is available.

So, don’t forget to ask about…

· No claims bonuses

· Extra cover before & after religious festivals (i.e. to insure gifts)

· Individual costs for replacement items

· Family legal protection

· Home emergency cover

Car Insurance from eSure

Car insurance from eSure

As you would expect, your eSure car insurance quotation depends on your individual situation, type of cover and chosen payment method. Obtaining a competitive car insurance from eSure is straightforward, especially if you have the following details ready prior to enquiry:

· Details of any motoring accidents or loses within the last 3 years

· Information of any motoring convictions or fixed penalties within the past 5 years

· Details of any additional drivers to be added to the policy

You will be glad to hear that eSure search all main UK-based insurance providers, which means you don’t have to. All you need to do is to select the best policy at the best price.

Renew your insurance

Almost time to renew your car insurance? If not already with eSure it certainly pays to inform them of your approaching renewal date – that way they will keep you informed of the latest deals around.

Existing customers

If you already have car insurance with eSure and need to renew, it couldn’t be simpler. You should automatically receive a renewal notice around 22 days before the due date. Premium details and cover information should also be included. Thankfully, there is no paperwork involved during the insurance renewal process. Simply check your direct debit and policy details, inform eSure of any changes and the rest is automatic. Of course, if you would like to discuss your policy, an eSure customer services advisor is just a phone call away.

Remember, upgrades are also available. These include, key cover, misfuelling cover, motoring legal protection and personal injury benefit – amongst many others. Please don’t hesitate to ask a member of the eSure team to tell you more.

Need multicar insurance?

The great news is that eSure offer that too. Individual policies are typically available and eSure will normally match your ‘no claims bonus’. eSure’s multicar insurance usually only covers a spouse or partner’s car and not that of your children’s policies (however, they can often be added as named drivers).

eSure advisors are available to tell you more from 8am until 8pm on a Monday to Friday, from 9am until 5pm on a Saturday and from 9am until 2pm on a Sunday.

Gas & Electricity from eSure

Gas, electricity & dual-fuel

Did you know that in addition to insurance, eSure also offer a competitive range of gas, electricity and dual-fuel packages? That means, alongside having the insurance you need, eSure can meet your energy requirements too. What’s more, switching to eSure is easy, either via online or over the phone – with the whole process typically taking no longer than 2 to 3 weeks to complete. Thanks to eSure’s partnership with Gocompare.com, you can access a host of plans from the UK’s main providers.

Requesting a quotation

Arranging an energy quotation with eSure is simple, whether you opt to go online or to pick up the phone. However, you can make the process even easier by having some essential details ready including:

· A recent bill or details of your average energy consumption

· Details of your current energy supplier

· Monthly energy expenditure

There will typically be lots of tariffs to choose from – making it easier to find the ideal package at the right price. In fact, eSure compares prices from all mainland gas and electricity providers to access the best deals on the market. Reassuringly eSure advisors are only a phone call away and are always happy to talk you through the plans available.

Phone lines are open between the following hours of:

8am and 8pm on a Monday to Friday

8am and 7pm on a Saturday

10am and 5pm on a Sunday

Alternative ways to get in touch:

Remember, you can also email your enquiries to customer.services@esure.com

Prefer to write? Please send any correspondence to:

eSure

The Equinox

19 Cadogan Street

Glasgow

G2 6QQ

Already an eSure energy customer?

There are many reasons existing customers have for getting in touch with eSure’s customer services team - from payment queries and billing to changing tariffs and amending policies. One call to the eSure contact number provided will connect you with a member of eSure’s dedicated team – quickly.Like to transfer other policies you have over eSure? No problem, simply inform them when your renewal dates are and eSure will keep you informed of their latest deals.

Arranging Travel Insurance with Bell

Car insurance & so much more…

Are you aware that in addition to car insurance, Bell also offer travel insurance too? That means alongside ensuring your vehicle insurance is taken care of, you can make sure that you are too. But that’s not all, with many travel insurance options available in an instant, you won’t have to wait too long for the cover you need.

Let’s take a closer look at what Bell Insurance typically provides:

· Up to £10,000,000 medical expenses cover (this is usually dependent on the level of cover selected)

· Up to £50,000 personal accident cover (dependent of the level of cover you have in place)

· Lost luggage cover can be generally included for Premier customers and, should your baggage go astray, Bell will usually offer up to £3000

· Up to £500 towards emergency dental treatment

· 24-hour emergency support is available as standard

Additional options are available which include, golf, cruises, skiing and many other packages. So, if winter sports or active holidays are your thing, there should be adequate cover waiting for you at Bell Insurance. If you are unsure whether Bell offer what you are looking for please don’t hesitate to ask an advisor.

Rock Insurance Services Limited

Bell Travel Insurance is managed by Rock Insurance Services Limited – a name which is reassuringly authorised and regulated by the Financial Conduct Authority. Their FCA reference number is 300317.

Arranging your travel insurance quote

From a business trip to a weekend away and even a lengthy stay in the sun, Bell Insurance has a portfolio of packages available. There is also the choice of one-off or annual cover available to suit your individual requirements accordingly. UK-wide, Europe, Worldwide including the USA and Worldwide excluding the USA – wherever you are heading, simply ask Bell Insurance about their portfolio of packages available. Thankfully it is possible to request your Bell travel insurance quote either online or over the phone.

Due to the personal nature of the cover, many customers prefer to speak to a Bell advisor directly. Telephone lines are open from 8am until 7pm, Monday to Friday and from 9am until 5pm on a Saturday.

Bell Insurance complaints procedure

Reasons to complain

Despite being dedicated to providing excellent customer service, Bell Insurance’s products and services may not on occasion meet expectation. From payment disputes and policy quibbles through to ‘no claims bonus’ disagreements, there are various reasons you may need to raise a complaint. Thankfully the ‘Prove I Called’ contact number will connect you with a member of the Bell Insurance customer services team – quickly.

Complaints process options

There are various ways you can contact Bell Insurance with your complaint, which are:

Policy Complaints

By telephone: via the Bell Insurance contact number provided

By email: quality@belldirect.co.uk

By post: Quality Manager Bell

Ty Admiral

David Street

Cardiff

CF10 2AA

Claims Complaints

By telephone: via the Bell Insurance contact number provided

By email: claimsquality@admiralgroup.co.uk

By post: Claims Quality Manager Bell

Ty Admiral

David Street

Cardiff

CF10 2AA

What to expect…

· Bell Insurance will typically contact you within 5 working days of making your complaint – this will either be in the form of a full response or an acknowledgement letter.

· If an acknowledgement letter is sent there will usually be a full investigation to follow. You should be kept updated with developments at each stage and the whole process should take no longer than 8 weeks (adhering to Financial Conduct Authority legislation).

The Ombudsman Service

If you are not satisfied with the way in which your complaint has been handled internally, you do have the right to contact an external ombudsman. Starting this process must be done within 6 months of the final response from Bell Insurance.

Contacting the Ombudsman Service

By phone: using the Bell Insurance contact number provided

By email: complaint.info@financial-ombudsman.org.uk

Need more info? Simply click onto www.financial-ombudsman.org.uk where you will find a user-friendly guide.

How did we do?

Restc assured, Bell Insurance is an FCA registered company which means they publish records of all their complaints procedures. You can take a look at their complaints track record online via www.bell.co.uk.

Whatever your grievance with Bell Insurance is, large or small, rest assured, one call is usually all it takes to address the situation effectively and efficiently.

Arranging quotes with Bell Insurance

Bell Insurance quotations

Everyone’s insurance needs are individual and thankfully Bell Insurance has a range of car cover packages to suit various needs. If you are unsure which option would be best for you please ask a member of the Bell Insurance team for more details.

Requesting a new quotation

Arranging an insurance quote with Bell is pretty straightforward. Whether organising yours online or over the phone it is advisable to have some basic information ready – this will significantly speed your enquiry.

Details needed are:

· Current address & postcode

· Marital status

· Details of how many insured cars are in your household

· Information of when your household insurance is due

Please note that you can request details of Bell Insurance’s latest offers via email, SMS or phone = keeping you updated at all times.

You will be glad to hear that Bell Insurance’s quotation phone lines are open between the hours of:

8am – 11pm Monday to Friday

9am – 8pm on a Saturday

10am – 8pm on a Sunday

Online quotations can be requested at any time and your information will be saved for retrieval at a later date.

Retrieving a quote

Already requested a car insurance quote with Bell and simply need to access the details? No problem, you can easily retrieve the details online. All you need to do this is your individual quote reference number – this typically begins with the letters ‘BL CAR’ and ends with up to 9 digits.

Online retrieval will require your password or mother’s maiden name when logging in. Please note that if your enquiry started at a price comparison site, you should have been issued with a password during their buy online process.

Lost all log in details? No problem, simply call the Bell Insurance quotation team – lines are open from 8am until 11pm on a Monday to Friday.

The next step

Once you have requested or retrieved your quotation details there are just two steps to follow. Firstly, select the level of cover you will need. Then, step two, arrange payment details – these are usually taken on a monthly basis.

Updating your insurance with Bell

Car insurance & so much more…

Are you aware that in addition to car insurance, Bell also offer travel insurance too? That means alongside ensuring your vehicle insurance is taken care of, you can make sure that you are too. But that’s not all, with many travel insurance options available in an instant, you won’t have to wait too long for the cover you need.

Let’s take a closer look at what Bell Insurance typically provides:

· Up to £10,000,000 medical expenses cover (this is usually dependent on the level of cover selected)

· Up to £50,000 personal accident cover (dependent of the level of cover you have in place)

· Lost luggage cover can be generally included for Premier customers and, should your baggage go astray, Bell will usually offer up to £3000

· Up to £500 towards emergency dental treatment

· 24-hour emergency support is available as standard

Additional options are available which include, golf, cruises, skiing and many other packages. So, if winter sports or active holidays are your thing, there should be adequate cover waiting for you at Bell Insurance. If you are unsure whether Bell offer what you are looking for please don’t hesitate to ask an advisor.

Rock Insurance Services Limited

Bell Travel Insurance is managed by Rock Insurance Services Limited – a name which is reassuringly authorised and regulated by the Financial Conduct Authority. Their FCA reference number is 300317.

Arranging your travel insurance quote

From a business trip to a weekend away and even a lengthy stay in the sun, Bell Insurance has a portfolio of packages available. There is also the choice of one-off or annual cover available to suit your individual requirements accordingly. UK-wide, Europe, Worldwide including the USA and Worldwide excluding the USA – wherever you are heading, simply ask Bell Insurance about their portfolio of packages available. Thankfully it is possible to request your Bell travel insurance quote either online or over the phone.

Due to the personal nature of the cover, many customers prefer to speak to a Bell advisor directly. Telephone lines are open from 8am until 7pm, Monday to Friday and from 9am until 5pm on a Saturday.

Frequently asked questions about AA Breakdown

We understand that you may have some queries when taking on a new AA Breakdown policy, and that’s why we’ve answered some frequently asked questions on this page. If you have any more questions about the AA, simply give the contact number a call and you’ll connect directly to a customer advisor.

Why should I choose AA Breakdown?

As an organisation with over 100 years’ experience, it goes without saying that the AA is one of the most trusted and respected motoring firms in the UK. The AA is the UK’s largest breakdown organisation, fixing more vehicles at the roadside than any other companies. All roadside assistance is cost-free, and more than 95% of customer breakdown cover reviews are positive. You will also enjoy exclusive member benefits which could end up saving you more than the cost of joining the AA in the first place.

Can I buy AA Breakdown Cover if I’ve already broken down?

If your vehicle is currently broken down, you are not able to buy cover. However, you can still call the AA Breakdown emergency line to arrange cover and assistance. You can contact the emergency number using 0800 88 77 66.

How soon will I be covered if I purchase AA Breakdown Cover now?

If you are purchasing your cover online, your Roadside Assistance will begin as soon as your application has been successfully processed. Upon process you will be emailed confirmation of your cover. Your documents and membership cards will arrive in the post within 28 days.

Some other services will start slightly later; if you have opted for Cover at Home, National Recovery and Onward Travel, these services will begin 24 hours after your membership commences. Parts and Garage Cover will begin 14 days after your cover commences.

What payment types can I use on my AA Breakdown Cover?

There are three different ways to pay for your cover – annually by card, annually by Direct Debit, or monthly by Direct Debit.

If you choose to pay monthly, you’ll need to pay an initial deposit by card before your Direct Debit is set up. Your first payment will go out in a fortnight’s time, following by payments on or around the same date of each month.

You can also make a one-off payment for just one year of cover – you can do so by calling the AA contact number listed below.

Making a complaint about AA Breakdown

Although the AA do a fantastic job, fixing 8 out of 10 cars by the roadside, there are unfortunately times where you may need to make a complaint about your cover. If you are an existing customer and you wish to make a complaint about AA Breakdown, the steps you need to take are simple.

Making a complaint by phone

The first and foremost way to make a complaint about AA Breakdown Cover is to pick up the phone and speak to the company directly. Your call will be handled by an experienced member of the AA team who will take down all the necessary details. In order to help the advisor, you should have to hand as much details of the incident in question before you make the call. You should also have your membership number and personal details ready to give them. The more helpful you are, the more likely you are to receive a positive response from your dispute.

Making a complaint by email

You can send your complaint by email using the following address: customersupport@theaa.com. We advise that you write your complaint in a document beforehand so that you can go over the details before sending the message. Be as detailed as possible and send your membership number with your complaint.

Making a complaint by post

You can do things the traditional way by sending your complaint through the post to the AA’s headquarters. If you make your complaint in this manner, you should of course be aware that you will have to expect a longer wait for a response. Send across as much details of the incident as possible along with your membership number so that your complaint can be handled in the best manner. You can send your complaints to the following address:

Member Relations
The Automobile Association
Lambert House
Stockport Road
Cheadle
Cheshire
SK8 2DY

Complaining by fax

You can also send your complaint by fax to the following number: 0161 488 7544.

How long will I have to wait for a response?

The AA aims to respond to all complaints within five working days of receipt. They will advise you who is dealing with the complaint and when you should expect a final response. If you are unhappy with the final response you may refer your dispute to the Financial Ombudsman Service for help and advice.

How to change or renew your AA Breakdown Cover

If you are an existing AA member, it’s possible to change or renew your existing policy should you wish to do so. Luckily you can make any changes to your AA Breakdown Cover simply by giving their customer service team a call. Let’s take a closer look at how to make those changes.

How to renew your AA Breakdown Cover

If you are happy with your AA Breakdown Cover and wish to renew your policy, you can do so with one quick phone call. Before you make the call, remember to have your AA membership number to hand so that the operator can fulfill your request. You should also check all your personal details – if any of your circumstances have changed, now is the perfect time to inform the AA.

Upon calling, you will be able to choose whether you wish to change or upgrade your cover. If this is the case, the advisor will be able to give you a quote on the spot. When renewing you can even change the way you pay for your cover. Should you wish, you can opt to self-renew your own policy, allowing you to enjoy uninterrupted cover.

When renewing your policy you’ll have the added advantage of becoming a renewing customer – giving you access to a selection of added benefits.

How to cancel your AA Breakdown Cover

If you wish to cancel your cover, you need to contact the Automobile Association Insurance Services to handle your request.

When you take on breakdown cover you will be given a 14-day cooling off period. Within these two weeks you can cancel your policy and receive a full refund. If you gave made a claim during this period you will be entitled to a full refund but you will have to repay the insurer the total cost of the claim. After the cooling off period you can cancel the policy but will receive no refund.

If you have Continuous AA Breakdown Repair Cover and pay monthly or quarterly, you will be able to cancel at any time but are required to give 30 days notice at minimum.

You can call AA Breakdown for more information about cancelling your cover at any time.​