Category: Insurance

Car insurance policies with Octagon Insurance

Selecting a car insurance company can be tough. There are so many insurance providers to pick from and, while certain comparison sites may offer a list of prices for each site, it can be hard to find a good deal. Often, companies will offer different prices on policies depending on where you find the price.

Price comparison sites and websites can differ, as can quotes received over the phone. Companies will often offer different deals to customers who threaten to leave or customers who mention a cheaper deal with a rival insurance provider. If you wish to call Octagon Insurance to receive a quote on insurance, perhaps to negotiate a potentially cheaper deal, you can use the Prove I Called Octagon Insurance Contact Number.

Get a car insurance quote from Octagon Insurance

To get a quote from Octagon Insurance for your car, you can call them or head to their website and use their Get a Quote tool. When requesting a quote, you may need your driving licence, your vehicle registration details and information about any prior criminal convictions you may have.

All information you provide Octagon with must be correct; lies will lead to the cancellation of your policy. You will also need to provide Octagon with your name, title, address, contact information and the number of drivers you would like to insure, as well as information about the additional drivers.

Octagon will also need information about your driving record and information about the car you’re hoping to insure. All of this information is standard fare for car insurance quotes.

Car insurance benefits provided by Octagon Insurance

In order to entice potential customers, Octagon provide a range of benefits to customers that choose them for their car insurance needs. These include windscreen repair, cover for your personal belongings and 90 days of European cover.

You are also covered for audio and satellite navigation equipment and a courtesy car, should you select comprehensive cover. All calls to Octagon Insurance are dealt with by their United Kingdom based call centre.

There are a number of other optional benefits provided by Octagon, including lost keys and legal expenses, breakdown and replacement vehicle cover.

Van insurance with Octagon Insurance

In addition to providing insurance policies for cars, Octagon offer van insurance for personal and business use. There are a number of benefits available to van drivers, with a number specifically designed to cover possible business uses of your vehicle, and its important contents.

If you would like to renew, change or purchase a policy from Octagon Insurance, you can do so by calling our Prove I Called Octagon Insurance Contact Number. You can also call to receive a quote or to make an insurance claim, should your van be damaged in an accident.

Get a van insurance quote from Octagon Insurance

To get a van insurance quote, you can call Octagon or visit their website to use the Get a Quote tool. To receive a quote, you may need your driving licence and vehicle registration information.

Octagon Insurance will also need your personal information, including your age, address, contact information and driving history. They must also know about any criminal convictions in your past and, of course, you’ll need to provide information about your van.

Van insurance benefits with Octagon Insurance

Octagon provide the same benefits to vans as they do to cars. For a full list of benefits and forms of cover, take a look at our guide to car insurance with Octagon.

The most important form of cover to consider when purchasing a van insurance policy with Octagon is the optional extra Tools in Transit. This covers the contents of your van, up to either £500, £1000 or £2500. Tools in Transit cover starts at £2.53, rising in price based on the limit of insurance you select and the usual insurance issues, such as profession and your driving history.

There is a two page online booklet that explains the terms and conditions of Tools in Transit. It is useful to read the two pages explaining the various circumstances in which Tools in Transit will and will not cover your van’s contents.

As the purpose of insurance is to protect yourself from possible nightmare situations, reading the full terms and conditions is part of that process, saving yourself from potential disputes regarding your insurance cover, or lack of.

Make an insurance claim with Octagon Insurance

One of the most common reasons to contact Octagon Insurance is to make an insurance claim. This is to be expected from an insurance company, while we all hope to never need to make a claim, sometimes it’s necessary to contact your provider.

How do I make a claim with Octagon Insurance?

If you’ve had a car accident or your vehicle has been damaged in some way, you may wish to call Octagon. You can do so by calling our Prove I Called Octagon Insurance Contact Number. Calling Prove I Called provides you with proof of the time and date of your phone call should you need evidence during an ongoing dispute or court appearance involving Octagon Insurance.

These phone lines are open 24 hours a day, 7 days a week for new claims and from 9am to 5pm Monday to Friday for existing claims, should you wish to check the current status of your claim.

For optional extra phoneline times, please review the Octagon Insurance website for a detailed overview of the various phone numbers and times involved.

You can also be a futuristic Buck Rogers type and use the Octagon Insurance Claims app. The app is free to download on the Apple and Android stores.

The app provides a GPS recorder, one button contacts for emergency services, collection of third party accounts and vehicle information as well as help for users hoping to take an accurate photograph of the vehicles involved in the accident.

Do I need to report incidents, even if I don’t want to make a claim?

In order to prevent the possible cancellation of your car or van insurance, you need to report all accidents and incidents to Octagon. This is regardless of whether you choose to make a claim or not.

It is a requirement as vehicle damage that you do not wish to make a claim on may later result in another accident or issue that you may wish to make an insurance claim for.

Octagon Insurance My Account assistance

Plenty of Octagon Insurance’s account management services are ordered online, through their website. This online section provides a lot of different options to Octagon Insurance policy owners, allowing you to renew and change your policy, as well as request a copy of your insurance certificate.

To access your Octagon account, head to their website and select the My Octagon option on the website. From My Octagon, click on the Login button and enter your login details. If you’ve forgotten your login details, it’s time to go through the rigmarole of resetting your password.

If you cannot remember the email address associated with your account, you can call the Prove I Called Octagon Insurance Contact Number to find out. By providing them with some account information, they will be able to trace your email address or explain how you can find it out, as well as take you through the password reset process.

Changing your Octagon Insurance policy

In the My Account section of Octagon Insurance’s website, you can find the Change Your Policy Details option. This section details the various ways in which you can change your insurance policy. Customers can log in to My Account and complete the policy change form.

In addition to the online form, Octagon customers can call the Octagon phoneline to speak to a member of their customer services team. Calls can be made between 9am and 7pm Monday to Thursday, 9am to 6pm on Fridays and 9am to 4pm on Saturdays.

Octagon aim to make changes to insurance policies within 48 hours, though this is not always the case. If you absolutely require a change to be made within 48 hours you will need to call Octagon as online changes will not guarantee an urgent change.

Renewing your Octagon Insurance policy

It is important to keep track of your car or van insurance renewal date as failure to insure a vehicle is illegal and could result in legal action. Two weeks before the end of your insurance policy, Octagon will send a renewal letter, offering a new premium for the following year. The letter will also include information about the steps you can take to renew your insurance.

To renew, simply call Octagon Insurance and request a policy renewal. The Octagon customer services team will explain your new prices and may also be open to price negotiation, should you mention cheaper prices offered by another company.

Making a complaint against GoSkippy

It’s a fact of life that sometimes things don’t live up to expectations. GoSkippy aims to provide excellent customer service, but in the event that they do not meet their usual high standards, their complaints department can be contacted with ease. Let’s take a look at the correct procedure to follow when you wish to make a complaint against the company.

Making a complaint in writing

The first way you can make a complaint against GoSkippy is by writing a letter of complaint – perfect if you wish to follow the more traditional route. You can send your letter to the following address:

Quality Manager
Lysander House
Catbrain Lane
Cribbs Causeway
Bristol
BS10 7TQ

If you complain using this method, be sure to include as much detail as possible in your letter. Provide the company with your correct contact details and you should receive a response shortly. You should bear in mind that GoSkippy can only call you between 9am and 5.30pm from Monday to Friday.

Complaining by email

There are two online channels you can follow to make your complaint. The first method is by sending an email to quality@goskippy.com. As mentioned above, be sure to include as much detail as possible in your writing, alongside contact details for the company to get in touch with you by. Alternatively, you can fill in the online complaints form which can be found here.

Complaining by phone

In our humble opinion, the most effective way to make a complaint against a company is by contacting them in the most direct manner – by telephone. By picking up the phone and lodging your complaint immediately with a customer service advisor, you can be sure that your dispute has been picked up straight away – and which team member has taken hold of your query. If you follow this method, there is no frustrating waiting around whilst you wait for a response.

You can make a complaint by using the contact number listed below. When calling up, have the full details of your problem as well as your personal details in front of you, so that the matter can be resolved as quickly and effectively as possible.

What if I’m not satisfied by GoSkippy’s response?

If you are unhappy with the response from GoSkippy, you may be entitled to take it to a higher level. You can contact the Financial Ombudsman Service for more information. By law, companies must investigate your complaint fully – and has a full eight weeks to do so. If this time elapses, you will then be eligible to seek help from the Ombudsman.

What type of insurance can I get with GoSkippy?

As one of the UK’s fastest growing insurance brokers, GoSkippy are proud to offer their customers a choice of insurance types. With the Bristol-based company you can cover your car, van, home or motorbike, allowing you the ultimate peace of mind. Let’s take a closer look at what they offer.

GoSkippy car insurance

All drivers need car insurance, but when it comes to cover it’s not a case of ‘one size fits all’. Choosing the right policy could help save you some pennies, so it’s best to speak to an expert advisor who can assess your needs and budget. GoSkippy’s selection of car insurance includes a number of policy options including comprehensive; third party, fire and theft; and third party only. As the name suggests, comprehensive is the most extensive cover, and insures you against all circumstances.

Covering your home with GoSkippy

Your home is where your family lives – so it’s only natural to be fiercely protective of your abode. Some people however take the safety of their homes for granted, underinsuring their properties and possessions. This can lead to disastrous consequences in the event of theft or fire. When it comes to home insurance, you can choose to insure the building only, home contents, or both building and contents. Speaking to an advisor is best so that you can discuss your needs and find the perfect policy for you.

Van insurance

If your van is your livelihood, then insuring your set of wheels is imperative. If something happens to your van and it’s not covered, it can hugely damage your business. You’ll want to get back on the road as soon as possible, and rightly so. The van insurance policy you take out depends on the needs and demands of your business, and so GoSkippy provides a choice of different policies. Calling the contact number will allow you to receive a quote on the spot.

Bike insurance

The sad reality of owning a motorbike is that if you’re not careful, your trusty bike could well fall victim of theft. What’s more, many road accidents involve motorbikes, so it’s essential that you have an insurance policy that will be there for you should the worst happen. Whether you’re a veteran bike enthusiast or an eager learner – GoSkippy has the policy to suit you. Make that call today and find out which cover best fits your needs.

No claims discounts

‘No claims’ discounts explained

When it comes to accumulating and using your ‘no claims’ car insurance discount, there will be questions which naturally arise. By earning, protecting and utilising your ‘no claims’ discount correctly you can really reap some fantastic financial rewards with General Accident. This article aims to explore some of the most commonly raised issues.

Acceptable proof of ‘no claims’

Ascertaining what is an acceptable proof of your ‘no claims’ discount is of paramount importance. ‘No claims discount’ details most commonly appear on a renewal notice or cancellation letter from a previous/current insurer – this is a perfectly acceptable form of proof for most insurers including General Accidedent. Many insurers will automatically email or send such information to their customers. If you are not in receipt of such documentation it is advisable to request proof from your insurer, which must be provided on official (letter headed) paper.

Failure to provide acceptable proof of your ‘no claims’ bonus could result in General Accident cancelling your policy – there may even be a cancellation fee which possible includes added ‘Insurance Premium Tax’.

Essential details

Checking that your ‘no claims’ details are correct is essential – after all, they’re yours. For your convenience we have created a quick checklist for you to refer to.

It is important to check:

· The NCD (No Claims Discount) is from a policy that only expired within the past 2 years

· The policy start and end dates and the number of years discount gathered are clearly stated

· Your NCD must have been issued by a UK or EU country and all documents must be in English

· You need to be stated as the actual policy holder and the person who earned the ‘no claims discount’

· The NCD in question must NOT be in use on any other car insurance policy

· No claims should have been earned on a private vehicle and not a company or hire car

Uploading your ‘no claims’ details

As an online insurer, General Insurance do not accept proof of no claims by fax or post and must therefore be uploaded via www.generalaccident.com . Once online simply log into your General Accident account and follow the steps.

General Accident – getting a quote

New customer quotes

Shopping around for insurance quotations can be a tricky process, however, General Accident has thankfully made things easy. Just click onto www.generalaccident.com/quote where you will find a short enquiry form. You will need to have some basic details ready including your car’s registration details and average annual mileage*.

*To calculate your annual mileage simply note your weekly amount and times it by 52.

Please note that it is still possible to obtain a quote without your car’s registration number but you will not be able to buy a policy.

Remember to save your details – General Accident will email a link enabling you to access your insurance account 24/7. Should you wish to retrieve a quotation, simply log into your General Accident account and select ‘My quotes’.

Credit information assessments

Obtaining a quotation will usually include a credit check in order for General Accident to adhere to legislation set by the, ‘Consumer Credit Act 1974’. In line with common practice, this search will be recorded on your credit history which will be visible to other lenders. Rest assured, all data is stored securely in accordance with the Data Protection Act 1998.

No claims bonus

Obviously providing details of any ‘no claims bonuses’ can be beneficial when obtaining your insurance quotation. Please note that General Accident advisors will need proof from your previous insurer – on a renewal letter, cancellation document or headed paper. It is not possible for General Accident to gather such details on your behalf.

Policy renewals

Already have a General Accident policy and want to upgrade? No problem, there are various options available including RAC Breakdown, Hire Car cover, Legal Expenses Cover and Keycare. For more information about the different upgrades available simply click online or please ask a General Accident advisor to tell you more.

Arranging instant cover

Sometimes there just isn’t time to wait for an insurance quotation and thankfully that is where ‘instant cover’ steps in. Instant policy purchases can be made via the General Accident site using your credit or debit card. Once your payment is processed, you are free to drive. All relevant documentation can also be accessed online.

Making a claim with General Accident

Need to make a claim?

Unfortunately, accidents do happen leading you to make a claim using your General Accident policy. This process may raise questions – that’s only natural. You’ll be glad to hear that we have addressed some of the main queries most commonly asked by General Accident customers.

Frequently asked Q&As

Q. What is the first step when making a claim?

A. Reassuringly, General Accident helplines are available 24-hours a day, 7-days a week – simply contact their customer services team using the telephone number provided. Please note that any associated injuries or theft should be reported to the police.

Q. Both drivers are to blame – what happens now?

A. Rest assured, General Accident will work with you and the other driver’s insurer to ascertain where responsibilities lie. Depending on the outcome, your ‘no claims bonus’ and ‘premiums’ may be effected.

Q. Can I claim back any legal expenses?

A. Many of the expenses not covered by your policy can often be claimed back. It is typically the job of the other driver’s insurer to do this for you – therefore it is essential you provide General Accident with their contact details.

Q. Where do I get my car fixed?

A. With a network of approved UK repairers, General Accident will arrange for the work to be done for you. If not roadworthy your vehicle will be collected and returned once fixed. All repairs are usually guaranteed for three years.

Using a repairer of your choosing is an option, however, there may be an added excess of £250 on top of your policy excess. General Accident will require an estimate prior to any work being carried out.

Q. What do I do if my vehicle is written off?

A. Cars less than one year old may be replaced with a new vehicle. Older vehicles will be valued and then a cheque will generally be issued accordingly. Policies that include optional car hire cover usually mean claimants will receive a temporary car for up to 21 days.

Every situation is different…

When it comes to making a claim, every situation is unique. Thankfully, General Accident’s website www.generalaccident.com holds a wealth of information. Alternatively, why not call their dedicated and knowledgeable customer services team?

General Accident Complaints

Making a complaint

General Accident pride themselves on providing the utmost in customer service, however, there may be times when they don’t live up to expectation. In such circumstances you may feel the need to complain. This article explores the various ways in which to air your grievance.

24/7 customer service

Recently taken out a policy and need to complain? General Accident’s customer services are available 24-hours a day, 7-days a week, for up to 35 days after arranging a policy. Following the initial 35 day period the dedicated 24/7 service is removed. Customers should then contact the General Accident team by emailing via a short online form at www.generalaccident.com.

Having your policy number or quote number ready is essential when emailing with your complaint.

Once your complaint has been received it will be logged and passed to the right member of the General Accident team.

Want to cancel your General Accident policy?

Certain circumstances may even lead you to cancelling your cover with General Accident. Thankfully policy cancellations can be easily managed online. What’s more, cancel online and those unwanted administration fees can be avoided.

Your step-by-step guide to online policy cancellation

Step 1. Log into your General Accident account.

Step 2. Select, ‘My Policies’.

Step 3. Press ‘Cancel’. If your policy hasn’t started yet, it is advisable to ensure your cancellation date is on the same as your policy start date.

Step 4. A drop down menu will feature reasons for cancellation – please select one.

Step 5. Select ‘cancel policy’ then surrender your policy certificate.

Cancellations – commonly asked questions

Q. Are there any charges if I cancel my policy?

A. It all depends on your situation, for example:

· Cancelling your policy before its official start date usually means you will receive a full refund – however credit card charges may be included.

· Cancelling your policy within 14-days of your start date there is typically a cancellation charge of £25, a pro rata fee for the time you have been covered and where applicable Insurance Premium Tax.

Q. The General Accident policy holder has passed away, what do I do?

A. A copy (scan or digital copy) of the death certificate needs to emailed to team@generalaccident.com. Essential information also includes the policy holders name, address, date of birth and vehicle recognition.