Category: Holiday

ebookers FAQ

Booking a holiday can be an overwhelming process, especially when you are going through an online operator. Once you have finally found the perfect trip, you’ll want to do everything you can to ensure that everything runs smoothly. No one wants to spend hours chasing up companies adding extra details here and there, so it’s best to know as much as you can before confirming your booking. We’ve answered a few frequently asked questions about making a reservation with ebookers.

Can I make a change to my ebookers booking?

In many circumstances you will be able to make a change to your booking, however all changes are subject to availability, limitations and restrictions of the supplier. If you are making a change to a flight with a low-cost airline, you must contact the airline directly, quoting your reference number. If wish to make a change to your booking, it’s advisable to call ebookers first to confirm which action to take.

How old do I have to be to rent a car with ebookers?

All car rental suppliers have a minimum age to be able to hire a vehicle without incurring any additional fees. This is normally 25 years old, however younger drivers will be able to rent a vehicle where permitted to do so, incurring a locally payable surcharge. There is a minimum age of 21 for rentals, and some suppliers will only allow drivers who have held a license for a minimum number of years.

What types of payment can I use?

When making a reservation with ebookers you will not be able to place a deposit or hold a booking without paying. When it comes to paying for your booking, you will be able to pay with the following credit cards: Visa, Mastercard, and American Express. You can also use the following debit cards: Visa Debit, Maestro, Switch, Delta, Electron.

If you are using a debit card, funds will be immediately taken from your bank account when you click ‘purchase’.

Cancelling your ebookers booking

No one wants to have to cancel a holiday, but it’s a fact of life that sometimes circumstances can change and plans need to be put on hold. If you have to cancel a booking, first things first – don’t panic. You’re not the first person to have to cancel a trip, and you surely won’t be the last. You might feel like all is lost, but in some circumstances there are ways to cancel your booking without taking a massive cash blow. Let’s take a look at what to do if you need to cancel your ebookers booking.

How to cancel a flight reservation

Unfortunately, when it comes to cancelling a flight reservation, most fares are non-refundable. If your booking is with a low-cost airline such as Ryanair or Jet2, cancellation can only be done by contacting the airline directly. When contacting a low-cost airline to cancel a booking you will need the airlines record locator, which you can find in the confirmation email received from the airline. Any refund you receive from this cancellation will be credited directly to your card from the airline themselves.

Cancellations are governed by the airline’s rules and whether you are eligible for a refund depends on the circumstances and type of ticket you bought. In most cases airline charges will apply, in addition to an ebookers administration fee of £25 per passenger.

How to cancel a hotel booking

If you need to cancel a hotel reservation made with ebookers, you can do so online. You will need to access your booking by signing into the website or visiting the Access Trip page. Once you have signed into the site, you will see a ‘Need to cancel’ button at the top right of the screen. Select the room you wish to cancel and click continue. You will then be able to review the refund and fee details before completing your cancellation.

For multiple room bookings you must cancel each room separately. Refunds will automatically be credited to your account within 7-10 days.

Can I cancel package bookings?

When cancelling a package booking, you will have to cancel the entire package rather than individual aspects or passengers. If your package booking includes flights from a low-cost airline you must contact the airline to cancel the flight booking before contacting ebookers.

Making a complaint with ebookers

Unfortunately, as is the case with many online services, there are times when customer service levels can drop below what is expected. If you are unhappy with any element of your ebookers experience, you can make a complaint to the company. This is true whether the issue is to do with the booking process, flight, hotel experience or any aspect of your holiday.

How can I contact ebookers’ customer relations department?

If you have returned from your holiday and were dissatisfied with any part of your trip, you can get in touch with the customer relations department to lodge a complaint. A valid complaint to contact the department with would, for example, be an unsatisfactory hotel or delayed flight. Any receipts or documents to support your complaint should be sent to the following address:

Customer Relations Department
140 Aldersgate Street
London
EC1A 4HY

Emails should be sent to customercare@ebookers.com.

When should I not contact the customer relations department?

You should not contact the customer relations department if you have not yet departed for your holiday. Any general enquiries, changes or cancellation requests should be directed towards the contact number listed below. You can also contact a member of the ebookers team by using the live chat facility on the website.

What if ebookers’ reply is unsatisfactory?

If you are unhappy with the response to your complaint or you do not receive a response at all, you can take your complaint to a higher level by contacting Which or the Citizens Advice Bureau, who will be able to give you expert consumer advice. You can follow these ABTA guidelines to help with your complaint, but because ebookers is not an ABTA member, you can not lodge your complaint with them.

It is highly advisable that you book with an ABTA-approved travel agent when planning a holiday.

Booking a holiday with ebookers

Popular holiday booking site ebookers operates solely on an online basis, with no physical travel agencies for customers to visit in person. In today’s day and age, many of us will look to these online channels when booking our trips, but there are people who prefer the traditional approach. You can get the best of both worlds by booking your holiday through an online travel agents, but choosing to call their contact number rather than complete online forms yourself. Let’s take a look at the process you should follow.

How to book a holiday through ebookers

Visiting ebookers.com will allow you to browse the full spectrum of holidays and services offered by the international company. With a large variety of flights, hotels, package deals, hire cars and cruises – all at competitive prices – you won’t be stuck when planning your next getaway.

When you visit the site, you’ll be able to easily navigate between sections by using the menu at the top of the page. You can also use the handy search facility on the homepage to filter which kind of holiday you are looking for. The deals page also offers some must-see offers to a whole host of destinations, allowing you to save a small fortune.

If you are the type of person who’d rather book a holiday in person, don’t panic. One call to the ebookers contact number will enlist the help of a professional, experienced sales advisor who will be able to assist you. You can either browse the site to find a holiday that suits, or simply call up and discuss your thoughts with the team member. Their wealth of experience will help them to track down your dream holiday.

Why should I book over the phone?

There are a number of benefits to booking your holiday over the phone rather than online. If you are a bit of a technophobe or you dislike filling out online forms, a phone call could be the perfect choice for you. Letting an expert take care of the details for you will reduce the risk of making a mistake, and will streamline what could well be a lengthy process.

What will I need when I call up?

When calling ebookers to book your trip, you should have some details to hand. If you have certain dates that you want to travel on you should have a note of these, so that the advisor can find available bookings. You will, of course, need your personal details, including your full name, date of birth and home address. You will also need a valid payment method to complete the sale.

Holidays Gems contact number – 0843 504 0407

Need to call the Holiday Gems contact number? Holiday Gems are a travel agency offering trips to sunny destinations perfect for anyone wanting to stay in the sun and top up their tan. They also offer a number of cruise options for people wanting to get even closer to the sea. With options for all-inclusive and last-minute deals, their service is flexible to fit most people’s holidaying preferences. You may need to call Holiday Gems if you have had an issue with your booking, a problem with payments and billing, or you need to know more about the flying and airport regulations for your upcoming trip. To contact Holiday Gems, use our number, it will put your straight through to their team and we will be able to provide proof of your call time and date should you need it in the future.

Calling the Holiday Gems contact number through Prove I Called

Prove I Called can provide independent evidence of your phone call should you need to pass on proof of your call to a company. During a dispute with a company, use the Prove I Called number and we will make a note of the time, date and duration of your phone call. Whenever you need this information, we will be able to present you and the company with this vital information. Our service can prove to be the difference between success and failure during a disagreement with a company. Call the Holiday Gems contact number.

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Virgin Holidays contact number – 0843 504 0406

Need to call the Virgin Holidays contact number? Virgin Holidays are a travel agency owned by the company Virgin. They provide a range of different options to choose from to plan your perfect trip, from all-inclusive packages to city breaks, cruises to skiing trips. There are also a number of extras to choose from, including airport transfers and car hire. If you have had an issue with a booking made through Virgin Holidays, or need to contact customer services to report a problem with payments and billing, you can contact Virgin Holidays through our contact number. You will be put straight through to Virgin Holidays and we will keep a note of the time and date of your phone call should you need to provide proof of these details during an ongoing dispute with the company.

Calling the Virgin Holidays contact number through Prove I Called

Prove I Called can provide independent evidence of your phone call should you need to pass on proof of your call to a company. During a dispute with a company, use the Prove I Called number and we will make a note of the time, date and duration of your phone call. Whenever you need this information, we will be able to present you and the company with this vital information. Our service can prove to be the difference between success and failure during a disagreement with a company. Call the Virgin Holidays contact number.

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Butlins contact number – 0843 504 0405

Need to ring the Butlins contact number? Butlins are a popular holiday agency based in the United Kingdom. Famous for their redcoats, the Butlins resorts are found in popular seaside destinations and provide a number of fun activities for every member of the family, including football coaching, live music shows and a water park. Calling Butlins is easy using our contact number, it will put you straight through and we can provide evidence of the time and date of your call should you need proof during a dispute. This can be a very helpful feature when calling to report an issue with a holiday booked through Butlins or when something has gone wrong with payment and billing. Get in touch with Butlins today using the Prove I Called contact number.

Calling the Butlins contact number through Prove I Called

Calling Prove I Called can be hugely beneficial during ongoing disputes with companies. Through using our service, we can keep a track of the time and date of your phone call and we will be able to provide you with evidence of these details should you need to pass on proof of your call to a company. Prove I Called is an independent service and using our number can be incredibly important in making a claim or registering a complaint with a company. Ring the Butlins contact number now.

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Haven contact number – 0843 504 0403

Looking to dial the Haven contact number? Haven are a travel company offering holidays to caravan parks in areas across the United Kingdom. Their destinations are often by the seaside, ideal for any family hoping to hit the beach and build a few sandcastles. Holidays can be booked all around the year, perfect for sunny Summer trips and Winter vacations to the coast. You can use our contact number to get in touch with Haven. If you have an issue with a booking made with Haven, need to report a problem with a destination you visited or have noticed something wrong with payment and billing, our number will put you straight through to Haven. We will also be able to provide evidence of the time and date of your call should you need proof later down the line.

Calling the Haven contact number through Prove I Called

Calling Prove I Called can be hugely beneficial during ongoing disputes with companies. Through using our service, we can keep a track of the time and date of your phone call and we will be able to provide you with evidence of these details should you need to pass on proof of your call to a company. Prove I Called is an independent service and using our number can be incredibly important in making a claim or registering a complaint with a company. Phone the Haven contact number now.

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Hoseasons contact number – 0843 504 0402

Need to call the Hoseasons contact number? Hoseasons are a holiday company offering self-catering family holiday destinations in the United Kingdom. Their available destinations vary from cultural city breaks to idyllic British countryside havens, with a range of options to choose from in order to personalise your holiday. Hoseasons also provide boating trips and holiday parks. You may need to get in touch with Hoseasons about a amending or reporting an issue with a booking made through their company, or to report a problem with payment and billing. If this is the case, you can use our contact number, you will be put straight through to Hoseasons. We will also provide proof of the time and date of your call should you need evidence in a dispute later down the line.

Calling the Hoseasons contact number through Prove I Called

Calling Prove I Called can be hugely beneficial during ongoing disputes with companies. Through using our service, we can keep a track of the time and date of your phone call and we will be able to provide you with evidence of these details should you need to pass on proof of your call to a company. Prove I Called is an independent service and using our number can be incredibly important in making a claim or registering a complaint with a company. Ring the Hoseasons contact number immediately.

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Teletext Holidays contact number

Looking to phone the Teletext Holidays contact number? Teletext Holidays are a travel agency offering holidays and hotels in popular destinations by the beach. In addition to these services, Teletext Holidays also offer all-inclusive deals, last minute offers and cruises. No longer only found on Teletext, bookings can be made on their website or by calling their phone number. You can also call Teletext Holidays to report an issue with the booking process or to find out what the flying and airport regulations are for the flight you have booked. Using our contact number puts you straight through to Teletext Holidays. We will also be able to provide you with evidence of the date and time of your call should you need proof during an ongoing dispute.