Category: Breakdown

Frequently asked questions about AA Breakdown

We understand that you may have some queries when taking on a new AA Breakdown policy, and that’s why we’ve answered some frequently asked questions on this page. If you have any more questions about the AA, simply give the contact number a call and you’ll connect directly to a customer advisor.

Why should I choose AA Breakdown?

As an organisation with over 100 years’ experience, it goes without saying that the AA is one of the most trusted and respected motoring firms in the UK. The AA is the UK’s largest breakdown organisation, fixing more vehicles at the roadside than any other companies. All roadside assistance is cost-free, and more than 95% of customer breakdown cover reviews are positive. You will also enjoy exclusive member benefits which could end up saving you more than the cost of joining the AA in the first place.

Can I buy AA Breakdown Cover if I’ve already broken down?

If your vehicle is currently broken down, you are not able to buy cover. However, you can still call the AA Breakdown emergency line to arrange cover and assistance. You can contact the emergency number using 0800 88 77 66.

How soon will I be covered if I purchase AA Breakdown Cover now?

If you are purchasing your cover online, your Roadside Assistance will begin as soon as your application has been successfully processed. Upon process you will be emailed confirmation of your cover. Your documents and membership cards will arrive in the post within 28 days.

Some other services will start slightly later; if you have opted for Cover at Home, National Recovery and Onward Travel, these services will begin 24 hours after your membership commences. Parts and Garage Cover will begin 14 days after your cover commences.

What payment types can I use on my AA Breakdown Cover?

There are three different ways to pay for your cover – annually by card, annually by Direct Debit, or monthly by Direct Debit.

If you choose to pay monthly, you’ll need to pay an initial deposit by card before your Direct Debit is set up. Your first payment will go out in a fortnight’s time, following by payments on or around the same date of each month.

You can also make a one-off payment for just one year of cover – you can do so by calling the AA contact number listed below.

Making a complaint about AA Breakdown

Although the AA do a fantastic job, fixing 8 out of 10 cars by the roadside, there are unfortunately times where you may need to make a complaint about your cover. If you are an existing customer and you wish to make a complaint about AA Breakdown, the steps you need to take are simple.

Making a complaint by phone

The first and foremost way to make a complaint about AA Breakdown Cover is to pick up the phone and speak to the company directly. Your call will be handled by an experienced member of the AA team who will take down all the necessary details. In order to help the advisor, you should have to hand as much details of the incident in question before you make the call. You should also have your membership number and personal details ready to give them. The more helpful you are, the more likely you are to receive a positive response from your dispute.

Making a complaint by email

You can send your complaint by email using the following address: customersupport@theaa.com. We advise that you write your complaint in a document beforehand so that you can go over the details before sending the message. Be as detailed as possible and send your membership number with your complaint.

Making a complaint by post

You can do things the traditional way by sending your complaint through the post to the AA’s headquarters. If you make your complaint in this manner, you should of course be aware that you will have to expect a longer wait for a response. Send across as much details of the incident as possible along with your membership number so that your complaint can be handled in the best manner. You can send your complaints to the following address:

Member Relations
The Automobile Association
Lambert House
Stockport Road
Cheadle
Cheshire
SK8 2DY

Complaining by fax

You can also send your complaint by fax to the following number: 0161 488 7544.

How long will I have to wait for a response?

The AA aims to respond to all complaints within five working days of receipt. They will advise you who is dealing with the complaint and when you should expect a final response. If you are unhappy with the final response you may refer your dispute to the Financial Ombudsman Service for help and advice.

How to change or renew your AA Breakdown Cover

If you are an existing AA member, it’s possible to change or renew your existing policy should you wish to do so. Luckily you can make any changes to your AA Breakdown Cover simply by giving their customer service team a call. Let’s take a closer look at how to make those changes.

How to renew your AA Breakdown Cover

If you are happy with your AA Breakdown Cover and wish to renew your policy, you can do so with one quick phone call. Before you make the call, remember to have your AA membership number to hand so that the operator can fulfill your request. You should also check all your personal details – if any of your circumstances have changed, now is the perfect time to inform the AA.

Upon calling, you will be able to choose whether you wish to change or upgrade your cover. If this is the case, the advisor will be able to give you a quote on the spot. When renewing you can even change the way you pay for your cover. Should you wish, you can opt to self-renew your own policy, allowing you to enjoy uninterrupted cover.

When renewing your policy you’ll have the added advantage of becoming a renewing customer – giving you access to a selection of added benefits.

How to cancel your AA Breakdown Cover

If you wish to cancel your cover, you need to contact the Automobile Association Insurance Services to handle your request.

When you take on breakdown cover you will be given a 14-day cooling off period. Within these two weeks you can cancel your policy and receive a full refund. If you gave made a claim during this period you will be entitled to a full refund but you will have to repay the insurer the total cost of the claim. After the cooling off period you can cancel the policy but will receive no refund.

If you have Continuous AA Breakdown Repair Cover and pay monthly or quarterly, you will be able to cancel at any time but are required to give 30 days notice at minimum.

You can call AA Breakdown for more information about cancelling your cover at any time.​

Benefits of taking on AA Breakdown Cover

In addition to offering an exemplary service and round the clock roadside assistance every day of the year, the AA also provides all of its members with a wide range of exclusive member benefits. When you decide to take on AA Breakdown Cover you will automatically be eligible for AA member benefits, granting you instant access to a great range of offers and giveaways.

How can I see my member benefits?

Upon taking on the cover you can access your member benefits by registering online with your membership number and postcode. This will allow you to see which benefits are available to you. You can also enjoy exclusive savings on motoring, leisure, travel and lifestyle brands, giving you the opportunity to save some precious pennies. The AA also gives members the chance to win VIP experiences, UK breaks and trips overseas, gadgets and much more.

What benefits will I be entitled to?

If you have only recently taken on an AA breakdown policy and are currently in your first year of cover, you will be given access to a fantastic range of offers and prize giveaways. Members also receive great rates on AA products and services, as well as the assistance of specialist teams to help after a breakdown, give advice or check a garage bill for you.

This selection will widen when you continue your policy after your first year. You will be given Silver membership if you have had AA Breakdown Cover for 1-4 years. Upon staying with the AA for five or more years you will receive Gold membership. These higher levels of membership open up new choices of discounts, exclusive offers and more.

When can I start enjoying member benefits?

You can start taking advantage of AA member benefits as soon as your membership card arrives. As soon as that card drops through the door, you’re good to go!

You can find more information about AA member benefits by visiting the member rewards page of the AA website.

Autoglass Contact Number – 0843 504 9974

Autoglass Contact Number

 

24-hours a day, 7-days a week, 365-days a year Autoglass is there to repair and replace the damaged and broken vehicle glass for customers throughout the UK. With around 103 branches located nationally and 1,300 mobile technicians, there is always an Autoglass representative close to you. To speak to a member of the Autoglass team today simply dial the Prove I Called direct phone number. Remember, should you need evidence that you did actually call, the Prove I Called number can provide that too.

  Call

Green Flag Contact Number – 0843 504 0631

Green Flag Logo

 

There are lots of reasons for calling Green Flag from arranging a quotation and making a claim to rescue and recovery  plans that keep you covered at home too – Green Flag’s advisors are on hand to answer all your queries. Many customers prefer to speak to a member of the Green Flag team directly, especially when discussing personal details such as policy upgrades.  The ‘Prove I Called’ number is particularly useful when you need to provide evidence that you did actually make that call.

  Call

RAC contact number

RAC contact number – 0843 504 7392

RAC contact number

As one of the UK’s most popular automotive services, it’s no wonder that the RAC contact number is so frequently requested. Whether you’re after details about their breakdown cover or you wish to open a new insurance policy, a call to this number will put you through to a dedicated RAC staff member. Their helpful team are experienced with handling requests of all natures in a quick and attentive manner. Calling through Prove I Called also gives you the option to get evidence of your call, which can back you up if you ever need to make a dispute with the company. Call the RAC contact number today.

  Call

Alternatively, if you’d prefer not to call, you can contact RAC using the following details:

RAC postal address:

RAC House
Brockhurst Crescent
Walsall
WS5 4AW

RAC website:

http://www.rac.co.uk/

AA Breakdown contact number – 0843 504 3664

Who are AA Breakdown?

​The AA is a British motoring association founded in 1905. The long-standing institution today offers insurance, financial services, driving lessons and much more. With millions of members the AA is by far the largest motoring association in the UK.

As well as getting you safely from A to B, the AA can help you organise your finances and even buy a new or second-hand vehicle, should you need. Its comprehensive list of services truly illustrates why the company is one of Britain's most trusted. 

The AA and the AA Motoring Trust also offer their expertise on issues surrounding transport. Thanks to their blend of experience and knowledge, this advice is trusted and respected by members of the AA, the public, safety experts and the UK government.

One of the company's biggest products is their AA Breakdown Cover, which launched back in 1949. Initially the service only extended across London, but was gradually rolled out nationwide.  Today the AA is the biggest breakdown cover organisation in the UK and regularly wins awards for its service. Around 15 million people in the UK hold AA roadside membership.

What can I get help with when I call the AA Breakdown contact number?

Taking on breakdown cover is a big decision, and one which shouldn't be taken lightly. The AA respect this, and they encourage people to call the AA Breakdown Cover contact number for help and advice when choosing which policy to go for. You can also call the contact number for any general queries about their cover, including restrictions, inclusions, payment  and much more.

You can also call the AA to change, renew or cancel your cover, or to make a complaint about any aspect of the service. With a skilled team of friendly customer service advisors, the AA prides itself upon its telephone service and so aims to handle all queries in a quick and effective manner.

How does Prove I Called work?

When you call through the Prove I Called number, you get added protection. We can give you evidence that may prove useful in the future if you have any disputes or queries with the complaints team for the company. It can also be used for your own personal records, or any other matter you deem applicable.

We know how stressful it can be when contacting a company. Prove I Called keeps a record of the time, date and duration of your call to a company. This service is perfect for ongoing calls to a business, or when you have run into issues with a company. Prove I Called is not affiliated with any company listed in our directory.

To request your call details please email support@proveicalled.com with your phone number and the date you called. With that information, we can provide you with an independent email confirming the details of the call, this email can be forwarded to the company you are contacting as evidence of your call. Calls to 084 numbers cost 5p from a BT Landline, calls from mobiles and other providers may be considerably more.

AA Breakdown phoneline opening hours

Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm

Company address & email

AA Customer Support
Fanum House
Basingstoke
Hampshire
RG21 4EA

Social Media accounts




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